Fraud Analyst

About This Role

Fraud analysts support fraud prevention and risk management operations, handling sensitive customer protection processes with accuracy, discipline, and strong attention to detail. This role is ideal for candidates with experience in financial or fraud-related accounts.

Responsibilities

• Support fraud prevention and risk management operations
• Handle tasks related to payment processing
• Manage debit and credit card-related concerns
• Process reimbursements and dispute resolution cases
• Maintain accurate process documentation
• Contribute to process improvement initiatives
• Follow compliance, quality, and fraud-control procedures
• Work effectively in an onsite or hybrid setup as required

Requirements

• At least 1 year of BPO or call center experience in risk and fraud management
• Preferably with experience in financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, or retail
• Experience in fraud prevention, including payment processing, debit and credit card management, reimbursements, and dispute resolution
• Must be amenable to working onsite
• Must have a stable internet connection at home in case of a work-from-home setup

Nice to have:

• Background in process improvement and documentation
• Six Sigma Certification (Yellow Belt)

Application Process

• All candidates must complete the application form to proceed to the next stage of the application process

About the Company

We are hiring a Customer Protection Team Associate / Fraud Analyst.