About This Role
This contract role supports a retail apparel and accessories business by focusing on reviewing online transactions and identifying suspicious activity. The Fraud Analyst helps protect revenue while maintaining a positive customer experience, using strong judgment and fraud detection expertise in a fast-paced eCommerce environment.
Responsibilities
- Evaluate flagged and high-risk eCommerce orders in real time to determine whether purchases should be released, held for review, or stopped due to suspected fraud
- Analyze transaction patterns, order velocity, and unusual buying behavior to uncover potential card misuse, account compromise, or organized fraudulent activity
- Partner with customer support, fulfillment, logistics, and finance stakeholders to validate order details, confirm customer legitimacy, and address fraud-related concerns
- Apply balanced decision-making to reduce unnecessary order declines while still protecting the business from financial loss and fraudulent transactions
- Track emerging fraud trends, unexpected activity increases, and recurring risk indicators, then escalate meaningful findings to leadership for action
- Document investigations, decisions, and supporting evidence clearly to maintain accurate records and improve fraud prevention efforts over time
- Support fraud review coverage during evening and weekend hours to help ensure timely action on urgent transactions and risk events
Requirements
- Experience in fraud analysis, fraud investigation, or transaction risk review within an eCommerce or retail setting
- Working knowledge of card fraud, credit card abuse patterns, and common indicators of suspicious online purchasing activity
- Ability to interpret order data, customer information, and transaction behavior to identify potential fraud quickly and accurately
- Familiarity with order management processes and the operational impact of fraud decisions on fulfillment and customer experience
- Strong analytical thinking and sound judgment when handling high-volume queues and time-sensitive reviews
- Effective communication skills with the ability to collaborate across business functions and explain risk-based decisions clearly
- Availability to work evening and weekend schedules as needed for transaction monitoring coverage
Benefits
- Medical, vision, dental, and life and disability insurance
- Eligibility to enroll in our company 401(k) plan
- Free online training
About the Company
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. It offers contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
