About This Role
This role supports the Bank's Fraud/Security Manager by identifying, researching, tracking, reporting, and resolving fraud-related issues. The Fraud Analyst maintains awareness of new regulations, assesses their impact, and stays current on fraud matters through ongoing training. This position contributes to the overall operations and program oversight of the department.
Responsibilities
- Investigate, review, and analyze cases of fraud, examining data to ensure compliance with internal policies and procedures and external regulations
- Verify information and review paperwork for accuracy
- Set up fraud files and enter them into the tracking system
- Follow up with management from responsible areas for explanations and discussions for appropriate action, including approving or denying claims and/or possible account closure
- Assist in the review and decisioning of various alert solutions to ensure proper steps are taken to mitigate losses
- Provide follow-up with daily chargebacks for counterfeits, kiting, forgeries, and negative accounts to minimize existing and future losses
- Work with management to identify incidents/trends and utilize fraud loss scenarios to develop and/or provide training for Bank staff
- File criminal charges within the appropriate jurisdictions and take civil action through legal means
- Attend court as necessary to represent the bank
- Provide reports and status updates on recovery and fraud investigations
- Support reporting charged-off checking accounts to Chex Systems based on SNB reporting guidelines and post recoveries
- Investigate and resolve any disputes
- Manage the daily E-Funds report to review previous days' Chex Systems inquiries on new accounts for fraud alerts and identity manipulation, and communicate with branches for follow-up
- Provide direction and support to customers, non-customers, and bank personnel with fraud claim and identity theft complaints or concerns
- Investigate, process, and partner with the U.S. Secret Service on counterfeit cash received
- Monitor suspected scams and notify branch personnel to mitigate loss
- Identify and escalate potential loss prevention and/or compliance issues to Senior Management
- Review Digital deposits, ATM alerts, and Fraud alerts; place holds accordingly and escalate to minimize losses
- Review and process charged-off checking accounts for branches based on established guidelines and approvals
- Assist branches by providing video/images and support with surveillance system requirements and requests, including providing images to branch personnel and law enforcement regarding security-related situations
- Administer user rights for the Campus building access system
