Fraud Analyst

About This Role

This role within ADP's Global Security Organization focuses on monitoring various sources of computer and physical security information to protect ADP's lines of business. The Fraud Analyst will handle complex security threats from automated detection systems, third-party intelligence, and internal identification, ensuring a consistent response to ongoing security threats.

Responsibilities

• Monitor and triage incidents in the CIRC alert queue
• Serve as level 2 escalation for fraud cases, acting as fraud investigator and incident owner, where needed
• Validate possible security incidents and alerts for suspicious activities or transactions identified inside of ADP's systems and money movement platforms; determine if escalation is required
• Process alerts and events towards resolution and support critical incidents through standard applications and processes
• Follow documented technical and management escalation processes to escalate up to the CIRC leads/managers, as well as other BUs and stakeholders as quickly as possible
• Communicate alert progress status though the use of standard tools
• Conduct technical analysis and assessments of security related incidents
• Coordinate with other CIRC units, and other fraud stakeholders within GSO, including but not limited to Content Development, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services
• Maintain situational awareness of incidents from other units/organizations that may require CIRC involvement
• Support incident work streams, as directed by the lead, incident coordinator, manager, and/or other supervisors
• Serve as designated SME for specific fraud processes and events
• Help the Lead and up develop, document, and formalize a standardized global fraud incident response processes
• Perform correlation of IOFs and IOCs
• Provide CIRC hotline monitoring and documentation
• Provide complete and detailed information on shift Hand-Offs
• Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Introducing next shift team members to the technical support teams for proper hand over
• Be part of the team to generate weekly and monthly reports and provide analysis of incidents and identify areas of improvement
• Participate in extended turn over sessions to share knowledge across regions
• Mentor and coordinate the fraud training of CIRC analysts
• Help train, assign, and monitor work of fraud team members
• Provide inputs and feedback on the performance of associates during trainings
• Perform other duties as assigned / required

Requirements

• Bachelor's degree or equivalent
• 2-4 years’ experience in efraud auditing in a large organization
• 2 years’ work experience in the financial services industry
• 2 years’ work experience handling fraud or cyber fraud incident activities
• Professional experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement
• Professional experience investigating compromised credentials, account takeovers, social engineering, phishing, and identity theft
• Strong analytical, investigative, and documentation skills; this includes professional experience in root cause analysis of fraud losses
• Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud
• Able to exercise judgment and influence on key technical decisions (i.e. standards, policies, processes, and technical solutions etc)
• Must be familiar with and/or willing to learn cyber concepts, tasks, and processes
• Must be willing to learn use of various tools and applications, including payroll, security management system, identity services, etc.)
• Ability to train and mentor team members, both onshore and offshore teams
• Forms productive networks with internal and external business partners
• Good teamwork, communication/information sharing, strong analytical skills and influencing skills
• Highly proficient in Excel and fluency in Microsoft Office tools
• Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools
• Excellent verbal and written communication skills, exceptional interpersonal skills are required
• Sense of urgency required while maintaining a high degree of professionalism
• The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment

Nice to have:

• CFE, GIAC, Sec+ certifications or equivalent
• IT / Cyber / Threat / Intel / Business familiarity and experience in a large global organization
• Experience with Splunk and SQL / KQL / PostgreSQL to generate queries

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

Important Details

• Schedule: rotation schedule that includes weekends and holiday coverage

About the Company

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. They have received recognition for their work by many esteemed organizations.