This role within ADP's Global Security Organization focuses on monitoring various sources of computer and physical security information to protect ADP's lines of business. The Fraud Analyst will handle complex security threats from automated detection systems, third-party intelligence, and internal identification, ensuring a consistent response to ongoing security threats.
Responsibilities
Monitor and triage incidents in the CIRC alert queue
Serve as level 2 escalation for fraud cases, acting as fraud investigator and incident owner, where needed
Validate possible security incidents and alerts for suspicious activities or transactions identified inside of ADP's systems and money movement platforms; determine if escalation is required
Process alerts and events towards resolution and support critical incidents through standard applications and processes
Follow documented technical and management escalation processes to escalate up to the CIRC leads/managers, as well as other BUs and stakeholders as quickly as possible
Communicate alert progress status though the use of standard tools
Conduct technical analysis and assessments of security related incidents
Coordinate with other CIRC units, and other fraud stakeholders within GSO, including but not limited to Content Development, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services
Maintain situational awareness of incidents from other units/organizations that may require CIRC involvement
Support incident work streams, as directed by the lead, incident coordinator, manager, and/or other supervisors
Serve as designated SME for specific fraud processes and events
Help the Lead and up develop, document, and formalize a standardized global fraud incident response processes
Perform correlation of IOFs and IOCs
Provide CIRC hotline monitoring and documentation
Provide complete and detailed information on shift Hand-Offs
Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Introducing next shift team members to the technical support teams for proper hand over
Be part of the team to generate weekly and monthly reports and provide analysis of incidents and identify areas of improvement
Participate in extended turn over sessions to share knowledge across regions
Mentor and coordinate the fraud training of CIRC analysts
Help train, assign, and monitor work of fraud team members
Provide inputs and feedback on the performance of associates during trainings
Perform other duties as assigned / required
Requirements
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Bachelor's degree or equivalent
2-4 years’ experience in efraud auditing in a large organization
2 years’ work experience in the financial services industry
2 years’ work experience handling fraud or cyber fraud incident activities
Professional experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement
Professional experience investigating compromised credentials, account takeovers, social engineering, phishing, and identity theft
Strong analytical, investigative, and documentation skills; this includes professional experience in root cause analysis of fraud losses
Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud
Able to exercise judgment and influence on key technical decisions (i.e. standards, policies, processes, and technical solutions etc)
Must be familiar with and/or willing to learn cyber concepts, tasks, and processes
Must be willing to learn use of various tools and applications, including payroll, security management system, identity services, etc.)
Ability to train and mentor team members, both onshore and offshore teams
Forms productive networks with internal and external business partners
Good teamwork, communication/information sharing, strong analytical skills and influencing skills
Highly proficient in Excel and fluency in Microsoft Office tools
Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools
Excellent verbal and written communication skills, exceptional interpersonal skills are required
Sense of urgency required while maintaining a high degree of professionalism
The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment
Nice to have:
CFE, GIAC, Sec+ certifications or equivalent
IT / Cyber / Threat / Intel / Business familiarity and experience in a large global organization
Experience with Splunk and SQL / KQL / PostgreSQL to generate queries
Benefits
Medical, Dental, Vision, Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays, Personal Days & Vacation
Paid Volunteer Time Off
Important Details
Schedule: rotation schedule that includes weekends and holiday coverage
About the Company
ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. They have received recognition for their work by many esteemed organizations.
Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential.
