Identifying and preventing fraud and financial loss is the core of this role, by reviewing alerts and notifications from internal systems and Financial Centers. This position evaluates potential fraud cases and escalates those that require further investigation to the appropriate team. This role plays a critical part in early fraud detection and prevention by ensuring timely and accurate assessment of incoming fraud-related activity.
Responsibilities
Review incoming fraud alerts and notifications from internal systems, Financial Centers, and other channels to identify potential fraudulent activity
Conduct initial assessments of account activity and transaction patterns to determine if further investigation is warranted
Accurately document findings and maintain organized records of reviewed cases and alerts
Escalate suspicious or confirmed fraud cases to Fraud Investigators or management for deeper review and action
Utilize internal systems and tools to research member accounts and gather relevant information for case evaluation
Support fraud prevention efforts by identifying trends and flagging recurring issues for further analysis
Assist in compiling data for internal reporting and tracking of fraud-related activity
Communicate effectively with internal departments to clarify case details or gather additional information
Maintain confidentiality and handle sensitive member information with discretion and professionalism
Stay current on fraud detection procedures, system updates, and emerging fraud trends through ongoing training
Participate in team meetings and contribute to process improvement discussions
Manage assigned tasks efficiently and meet deadlines with guidance from supervisors
Provide courteous and professional support to Financial Centers and other business units regarding fraud-related inquiries
Collaborate with team members to ensure consistent and accurate fraud review practices
Requirements
Proficient understanding of financial systems, transactions, and account operations
Familiarity with financial regulations including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures
Awareness of fraud trends, detection methods, and prevention strategies
General understanding of compliance standards and regulatory reporting (e.g., SARs)
Knowledge of internal fraud detection systems and alert workflows
Strong analytical skills with attention to detail for reviewing alerts and identifying suspicious activity
Proficient in using fraud detection tools, case management systems, and Microsoft Office applications
Effective written and verbal communication skills for documenting findings and collaborating with internal teams
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Ability to manage multiple tasks and prioritize work in a fast-paced environment
Skilled in identifying patterns and inconsistencies in account activity
Capable of preparing clear summaries and documentation for escalation to investigators
Strong interpersonal skills for working with Financial Centers and other departments
Ability to handle sensitive information with discretion and maintain confidentiality
High personal integrity and eligibility to be bonded
Work independently and collaboratively within a team setting
Respond professionally to inquiries from internal stakeholders regarding fraud alerts
Escalate cases appropriately based on established criteria and procedures
Stay current with fraud detection practices and system updates through ongoing training
Contribute to process improvements and support team initiatives
Maintain organized records and ensure timely completion of assigned reviews
Bachelor’s degree preferred, especially in Finance, Business, Criminal Justice, or a related field
Associate’s degree acceptable with 3–5 years of relevant experience in fraud analysis, financial services, or customer service
High School Diploma or equivalent with 5+ years of progressively responsible experience in a financial institution or fraud-related role
Demonstrated ability to analyze account activity, identify suspicious patterns, and escalate appropriately
Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure
Experience using fraud detection systems, case management tools, and financial software is a plus
Ability to handle sensitive information with discretion and maintain a high level of integrity
Nice to have:
Experience working in a financial institution or credit union environment is strongly preferred
Prior experience in a customer service or operations role with exposure to fraud or risk-related tasks is beneficial
About the Company
Allegacy is committed to doing right by its members and the communities it serves, nurturing relationships that support financial wellbeing.
