About This Role
Working as a Fraud Analyst, you will investigate and assess potential fraud indicators throughout the application, settlement, and post-settlement stages of loans. This role provides a specialist layer of verification to support sound risk decisions and protect the company from fraud-related losses.
Responsibilities
- Assess referred applications and matters where fraud indicators or authenticity concerns have been identified
- Undertake proportionate fraud checks based on the nature of the matter, identified risk indicators, and approved procedures
- Review credit files, customer information, addresses, employment history, income documents, bank information, peer enquiries, and other supporting documentation for inconsistencies or indicators of fraud
- Use approved internal and external verification tools and industry information sources to validate customer, broker, supplier, dealer, asset, and application information
- Conduct online presence, contact detail, and open-source checks where lawful, appropriate, and permitted under company procedures
- Contact employers, real estate agents, brokers, suppliers, or other relevant parties where verification is required and authorised
- Review biometric or identity verification exceptions and determine whether identified concerns can be cleared or require escalation
- Investigate post-settlement referrals, including suspected identity takeover, identity theft, skipped customers, and disputed loan origination
- Investigate potential sanctions flagged via ID Matrix or PEPs where potential conflict of interest may arise
- Investigate accreditation or introducer concerns and contribute to the maintenance of approved watchlists and risk indicators
- Document the scope of checks undertaken, evidence reviewed, findings, rationale, recommendations, and final outcomes
- Clear fraud concerns where satisfied, or refer the matter to the relevant decision-maker with a clear recommendation and any additional information required
- Escalate suspected fraud, misconduct, control breakdowns, or systemic issues promptly and support internal reporting or external information-sharing processes where authorised
- Identify emerging fraud trends, recurring control weaknesses, and opportunities to improve referral rules, verification controls, training, systems, and procedures
- Maintain confidentiality, procedural fairness, privacy, and accurate records throughout all investigations
- Run quarterly internal fraud focus meetings including credit and settlements Team Leaders (using real examples)
- Work with IT on Product and Development including system enhancements, early warning triggers, automation for fraud indicators
- Conduct AML red flag investigations (investigating applications or customers displaying unusual structures, conflicting information, or other potential financial-crime indicators)
