Fraud Analyst

About This Role

The Fraud Analyst serves as a primary point of contact and subject matter expert in identifying, investigating, and mitigating financial crime risks. This role protects the bank and its customers by leading complex fraud investigations, providing guidance on high-risk activity, and ensuring adherence to regulatory requirements and internal controls. It requires advanced analytical skills, sound judgment, effective written and verbal communication, and the ability to operate independently in a demanding environment.

Responsibilities

• Monitor, investigate, and resolve complex fraud alerts across all banking channels, including checks, ACH, deposit accounts, debit cards, wires, and Zelle
• Review periodic reports to detect suspicious activity
• Assess, track, and escalate high-risk activity promptly
• Lead in-depth investigations into suspicious activity and provide feedback to management
• Conduct specialized investigations with a focus on new online accounts, digital onboarding, and application fraud
• Serve as a primary point of contact for fraud-related matters
• Provide guidance to branch staff and internal partners
• Assist the Director of BSA and Fraud with escalations to legal, regulatory, or law enforcement agencies
• Coordinate with management to approve or deny claims and manage account closures
• Partner cross-functionally with other business units to resolve fraud issues and minimize customer impact
• Be cross-trained in other areas of the BSA Department
• Prepare regulatory, monthly, quarterly, and annual fraud activity reports, identifying trends, losses, and control gaps
• Ensure ongoing compliance with bank policies and federal regulations (e.g., BSA, USA Patriot Act, OFAC)
• Participate in and assist with fraud awareness training for staff and customers

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 2+ years of experience in bank fraud detection or financial investigations
• Strong familiarity with online banking products, services, and applicable regulations
• Excellent organizational, analytical, and communication skills
• Ability to work independently and handle sensitive information with discretion
• Ability to sit, stand, kneel and bend for extended periods of time
• Must be able to operate a computer keyboard, mouse, and other computer components
• Ability to converse and exchange information with customers and all levels of staff within the organization
• Ability to observe, perceive, and identify data
• Ability to travel via air, rail, automobile, and/or bus

Nice to have: