About This Role
Investigating suspicious activity and analyzing findings to support an enterprise fraud risk team is the core of this role. The individual will maintain thorough case documentation and work with internal and external stakeholders.
Responsibilities
- Review and investigate potentially fraudulent or suspicious activity
- Examine account information, transaction history, records, and other available evidence
- Conduct research and collect information needed to support investigations
- Assess findings and determine appropriate next steps or escalation
- Maintain detailed case files and investigative documentation
- Prepare clear summaries, reports, and supporting materials based on investigative findings
- Work with internal stakeholders and external agencies when investigative matters require coordination
- Ensure case information and evidence are handled according to applicable procedures and requirements
- Identify recurring patterns or emerging risks that may help strengthen fraud controls
- Communicate investigative conclusions and recommendations to relevant stakeholders
Requirements
- Bachelor's degree or equivalent combination of education and relevant experience
- 3–5+ years of experience in fraud investigations, fraud prevention, financial crimes, or a related area
- Customer Experience/Customer Service experience with ability to deescalate situations and provide great service
- Background reviewing suspicious activity and determining appropriate investigative actions
- Strong analytical skills with the ability to connect information from multiple sources
- Experience documenting investigative findings and maintaining organized case records
- Ability to work independently while managing multiple investigative matters
Nice to have:
- Experience within banking, financial services, or customer account fraud
- Knowledge of fraud detection, prevention, or financial crime practices
- Experience collaborating with law enforcement or external investigative organizations
- Familiarity with investigative case management and evidence documentation
- Exposure to AML or broader fraud risk programs
Benefits
- Comprehensive benefits package
- Medical, dental, and vision insurance
- 401(k)/retirement plan
- Other benefits in accordance with applicable laws
About the Company
Summit Human Capital is seeking a Fraud Investigator for a Financial Services client.
