Fraud Analyst

About This Role

The Fraud Analyst is responsible for collecting and analyzing claims, industry, and customer data to identify and deter fraudulent activity. This role involves engaging with Auto & General and the broader industry to share information and insights, building an effective fraud prevention network.

Responsibilities

• Review complex or suspicious cases and prepare intelligence briefings for Investigators
• Carry out a full review on claims identified as fraudulent or non-genuine by performing the intelligence process
• Conduct open-source intelligence queries to source additional information via online tools
• Assist with the development and testing of new fraud prevention systems and software (internally and externally)
• Liaise with internal and external stakeholders involved in the claim, such as assessors, investigators, builders, third-party drivers, relevant businesses, witnesses, other insurers, and clients, while considering privacy and legal requirements
• Engage and liaise with external investigation services to access additional information
• Provide guidance regarding referred claims to other C&A teams
• Identify and raise potential risks or compliance issues to Management
• Maintain understanding of up-to-date industry trends in terms of fraudulent/criminal activities and technological advances
• Maintain sound knowledge of regulatory requirements, company processes, systems, products, and brands
• Assist Head of Fraud and Claims Investigation, Claims Specialist or Manager, Risk Assessment Hub with additional projects or tasks

Requirements

• Tertiary level qualification in intelligence, data analytics or justice studies, preferred
• Experience in insurance and/or financial services is desirable
• Previous experience in an investigations or intelligence role, highly regarded
• Strong analytical and decision-making skills
• Excellent interpersonal skills, including written and verbal communication, with the ability to build client rapport
• Excellent negotiation and conflict resolution skills
• Strong computer and administration skills
• Ability to work autonomously and build professional resilience
• Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

Benefits

• Additional leave days: one paid 'ME' day and one paid volunteer leave day annually
• Option to purchase up to two additional weeks of leave per year
• Paid parental leave and other benefits for new parents
• Workplace giving with dollar matching for donations to registered charities
• Development opportunities through internal programs and access to online courses
• Employee discounts on Budget Direct insurance products
• Reward and recognition schemes for high performance
• Onsite facilities including end-of-trip facilities and private spaces for nursing mothers
• Vibrant social and community activities, including annual celebrations, family fun days, and regular events
• Discounts on purchases with various retailers, hospitality providers, and others across Australia

Important Details

• Work locations: Toowong, with potential for weekly visits to the North Lakes Office

About the Company

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for its customers and community. Its general insurance products, including Car, Motorcycle, Home, Contents, Pet, and Travel, are delivered through its multi-award-winning brand Budget Direct and partnerships with leading brands like ING, Qantas, Virgin Money, and Coles Insurance.