Fraud Analyst

About This Role

The Fraud Analyst is responsible for reviewing live transactions, managing them based on risk rules and sound judgment, and using various fraud tools to collect, analyze, and interpret data from multiple sources. This full-time role requires a strong background in "Card Not Present" (CNP) and ACH risks in e-commerce environments, or a successful track record in digital payments or online financial services.

Responsibilities

• Independently review transactions in the queue and manage them based on risk rules and sound judgment
• Conduct thorough investigations to identify valid or fraudulent transactions
• Maintain a high level of customer service with internal and external clients, including emails/tickets via a CRM tool
• Utilize various tools to collect, analyze, and interpret data from multiple sources, including transactions, authorizations, financial data, third-party data providers, and online methods
• Analyze fraudulent behavior/transactions of accounts to determine the root cause of losses and mitigate them whenever possible
• Analyze customer accounts to identify false positives and potential fraud rings and report them for further review
• Work with peers and management to communicate fraud trends and share best practices, ideas, and information
• Provide periodic feedback on the effectiveness and robustness of department policies and procedures to Management
• Perform other tasks assigned depending on the needs of the department

Requirements

• Excellent verbal and written English skills
• An associate degree (bachelor's degree is a plus) or related work experience is preferred
• A degree in Criminal Justice is advantageous, as well as a strong desire to develop a career in the fraud industry
• Previous experience in e-commerce fraud prevention, investigation, or retail fraud prevention is valued
• Ability to multitask and prioritize deliverables
• Strong analytical, interpretative, and problem-solving skills
• Ability to manage parallel tasks and document resolutions accurately
• Must be able to meet strict deadlines
• Solid internet research skills along with the ability to navigate multiple systems simultaneously
• Strong understanding of customer needs
• Strong customer service skills and a demonstrated ability to take initiative, conduct thorough investigations, and be professionally persistent
• Willingness to be an integral part of a highly functional team
• Proven experience and/or solid hands-on knowledge of Microsoft Word, Excel, and Outlook
• Must be able to work holidays (and possibly occasional evenings) when needed
• Familiarity with Zendesk, Accertify or any other CRM platform is a plus

Benefits

• Statutory Contributions - EPF, SOCSO, EIS
• Annual Medical and Dental Allowances
• General Hospitalization and Surgical Insurance
• Employee Stock Purchase Plan (ESPP)
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate Gatherings, Team Bonding Events, and Much More!

Important Details

• Schedule: Overtime work may be required as needed for operations
• Physical requirements: Primarily sedentary work in a general office environment; sitting for prolonged periods; exposure to computer monitors; occasionally moving within company facilities; requires being connected to the system for at least 80% of effective working time

About the Company

At Xe, we provide a comprehensive range of currency services and products, including a Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. The company leverages technology to deliver these services through its website, mobile app, and by phone. Last year, Xe helped over 300 million people access information about currencies and over 225,000 people used its services to send money overseas.