About This Role
This role is for an analyst who will manage the bank's fraud prevention functions, working across various departments to ensure compliance with established policies and procedures. The position involves a wide range of duties related to fraud detection, investigation, and reporting.
Responsibilities
- Stay up to date on and comply with all applicable banking laws and regulations as well as CNB policies and procedures
- Handle telephone inquiries from customers, personnel of other departments, other financial institutions, and law enforcement regarding fraud
- Review Fraud Net, Loss Avoidance, and CrimeDex alerts for fraudulent activity
- Monitor and investigate all items in Fraud Manager, Fiserv daily reports, FraudMap, and other software for fraudulent activity
- Process and file fraudulent items with Law Enforcement to try to recover losses to the bank
- Verify debits and deposits on all new accounts
- Assist in processing Subpoenas and Garnishments
- Complete SARS for compliance
- Complete numerous spreadsheets on fraudulent activity
- Keep up to date on the latest fraud scams and activity
- Assist Compliance Department with Compliance Committee meetings and keep track of bank policies and procedures up for Board approval
- Maintain regular and punctual attendance
- Work cooperatively with others
- Work overtime as needed
- Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Requirements
- Analytical skills required to review data
- Ability to adapt to technological changes and apply new knowledge to responsibilities
- Ability to exercise good judgment and maintain confidentiality
- Ability to deal effectively and tactfully with customers and the personnel of other departments
- Excellent problem-solving skills to properly handle customer problems and determine whether requests for confidential information should be furnished or refused
- Broad knowledge of departmental operation, policies, and procedures, and computer-generated reports
- Ability to recognize irregular or suspicious transactions and take the appropriate steps to prevent loss
- Secure work area due to sensitive customer information
- Busy environment with minimal noise
- Considerable effort and eyestrain from continuous computer use
- Occasionally move office equipment and files weighing 10+ pounds
- Constantly operate a computer, a calculator, copy machine, printer, and other office equipment
- Must be able to remain in a stationary position for long periods of time to process work
