Franchise Operations Consultant

About This Role

This role is for a brand champion who will execute business strategic initiatives that drive growth and excellence in operational initiatives for Smoothie King. The consultant will have an assigned territory and will be responsible for the consistent execution of brand standards across all franchised locations, including standards for food safety, product quality, guest service, and store ambiance. The consultant will act as a subject matter expert, collaborating with Franchisee partners to help them identify methods and tools required to grow sales, profitability, and operational excellence.

Responsibilities

• Develop, coach, and mentor Franchisees; provide business and operational guidance while leading through influence
• Recommend strategies to assist franchisees in establishing resourceful solutions to create a superior operation
• Gain commitment for correction and be an active partner or contact, as needed, for the Franchisee to be successful
• Collaborate with Franchisees to teach and enforce the importance of and compliance with all operating procedures (including brand standards, P&L and COGS/Labor management), presenting a logical and compelling case for following company recommendations
• Conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, guest satisfaction, and marketing effectiveness; make recommendations on areas for improvement
• Lead analysis discussions on financial and operational KPI
• Diagnose and remove barriers affecting guest experience, store performance, and profit; lead the strategy on goal setting and provide support with development, implementation, and measurement of success
• Conduct onsite reviews and audits (Prime visits) of Franchise stores measuring performance against corporate operational initiatives and ensure franchisees understand and uphold brand standards (Food Safety, Quality, Service, Cleanliness), operational metrics, expectations, and brand standards (fast, accurate, friendly, etc.)
• Monitor and analyze guest surveys, feedback, review sites, and social media for strengths and opportunities within territory
• Create, implement, and follow through on action plans to improve overall guest experience
• Follow-up on all new store openings within your designed territory, ensuring the hand-off from development, to store trainer, and to operations occurred with excellence and the store has been set up for success
• Conduct New Store training in special circumstances when Trainer is not available
• Coordinate with leadership and the internal legal team and support the default process for stores that are not upholding Smoothie King standards
• Partner with Field Marketing team to provide DMA level leadership and implement tactics to drive sales, transactions, and new guest acquisition