About the role
The Franchise Business Consultant (FBC) supports a portfolio of Dunkin' franchisees within emerging and growth markets. This role combines the strategic business consulting responsibilities of a traditional FBC with a hands-on operational support approach. The consultant partners closely with franchisees to drive brand standards, operational excellence, profitability, guest experience, and sustainable network growth. Unlike a traditional consultant role, this position requires deeper restaurant-level engagement, frequent in-store assessments, and proactive coaching to support developing operators and markets that require increased operational guidance and growth acceleration.
Key Responsibilities
- Build strong consultative relationships with franchisees and serve as a trusted operational advisor.
- Conduct in-depth restaurant operational reviews, identify opportunities, and create action plans to improve performance.
- Drive compliance with Dunkin' brand standards, food safety, training, and operational execution.
- Provide hands-on coaching and support to franchisees, operators, and managers to improve day-to-day operations.
- Analyze sales, profitability, guest metrics, labor, and operational KPIs to guide business improvement decisions.
- Lead Franchise Business Reviews and annual business planning processes.
- Partner with franchisees to prepare for new unit openings, remodels, and market expansion initiatives.
- Support emerging markets by increasing operational readiness, strengthening franchise capability, and improving growth momentum.
- Evaluate competitive activity, market dynamics, and development opportunities to help franchisees maximize market share.
- Collaborate with development, training, construction, and marketing teams to support franchisee success.
- Monitor the execution of local and regional marketing initiatives and operational rollouts.
- Conduct frequent restaurant visits and provide follow-up accountability on improvement plans.
Required Experience & Qualifications
- 5+ years of multi-unit restaurant operations leadership experience.
- Experience managing multiple locations at the district, area, regional, or franchise support level.
- Strong understanding of restaurant financial performance, operations, food safety, and labor management.
- Demonstrated ability to coach and influence franchisees and operators without direct authority.
- Experience supporting new restaurant openings, remodels, or market expansion initiatives.
- Bachelor's degree preferred; equivalent restaurant leadership experience considered.
- Ability to travel 75-80%.
Key Competencies Operational expertise, franchise consulting, business acumen, analytical problem solving, relationship building, influencing skills, coaching and development, project management, adaptability, and growth mindset.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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