About the role
How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Flight Operations ACC Tower Liaison serves as a subject matter expert supporting Line Operations, the LAX Chief Pilot Office and Delta Professional Services (DPS). This part-time role is based in Atlanta (ATL) and assigned to Los Angeles (LAX), providing operational support within the Airport Customer Center (ACC). The Liaison plays a critical role in real-time flight operations, ensuring coordination and communication between pilots, ACC teams, and other operational departments.
This role works on an "as needed" basis, this is a part-time position.
Key Responsibilities
- Act as the primary point of contact for pilots regarding operational issues at ACC.
- Support pilots during safety-related events, MCC coordination, and conflict resolution.
- Facilitate cross-divisional communication within ACC to resolve operational challenges.
- Liaise with CPO and other departments to ensure timely problem resolution.
- Monitor operational communication channels to mitigate disruptions.
- Analyze flight schedules and collaborate with ACS to identify and address operational impacts.
- Monitor and assist with DOT 3/4 compliance.
- Evaluate pushback delays for accuracy and identify operational trends.
Shift Structure
- Coverage is provided 365 days per year with one daily shift
What You Need To Succeed (Minimum Qualifications)
- Former Delta pilot.
- High school diploma, GED, or equivalent.
- Must be at least 18 years old and authorized to work in the U.S.
- Demonstrates a commitment to safety, security, and data protection.
- Embraces diversity in people, thinking, and styles.
Core Competencies
- Analytical Thinking: Solves problems using logic and reasoning.
- Problem Solving: Makes critical decisions within company procedures.
- Attention to Detail: Produces compliant, error-free work on time.
- Diversity & Inclusion: Works respectfully with all individuals.
- Integrity: Maintains high ethical standards.
- Innovation: Thinks strategically and creatively.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Chief Pilot experience
- Check Airman
- Extensive international flying experience, including familiarity with global airspace, regulations, and operational procedures
- Strong organizational and leadership capabilities.
- Familiarity with Flight Operations infrastructure.
- Excellent communication and presentation skills.
- Proficiency in Office 365 and Delta/DPS software.
- Ability to work in a fast-paced, detail-oriented environment.
- Experience with Microsoft Office, Smartsheet, DBMS, OSS.
Benefits And Perks To Help You Keep Climbing
- Space Available Personal Travel to include eligible dependent
- Medical, Dental and Vision Plans available
- Profit Sharing
- 401(k) match (following one year of service)
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