Food Runner | Part-Time | The Truth – Music Venue

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Overview

The Food Runner, also known as an expeditor or server assistant, is responsible for communication between the Front of House and Back of House in the Restaurant & Suites. This position is to deliver food to guests in a friendly, professional & knowledgeable manner and support the Restaurant & Suites with other duties as directed. This employee must maintain excellent attendance and be available to work a flexible schedule, including nights & weekends.

This role pays an hourly rate of $8.50 - $10.50 and is tip eligible.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 27, 2026.

Responsibilities

• Run food from expo to the correct seat, table, or box within ticket-time standards.
• Verify each plate against the ticket before leaving expo—accuracy, mods, allergens, temperature, and presentation.
• Know the venue's seat, row, section, and box numbering.
• Use proper tray, tray jack, or hand-carry technique. Do not overload.
• Announce each item to the guest by name and place plates correctly.
• Confirm guests have utensils, napkins, condiments, and shared plates.
• State allergen and dietary items at the point of delivery.
• Clear dirty plateware, glassware, and trash on every return trip.
• Support artist hospitality, catering, and backstage meal delivery as assigned.
• Follow all Metro Public Health Department and OVG food safety standards.

Qualifications

• Food handler certification per Metro Public Health Department standards, completed before independent floor service.
• Ability to comprehend printed and digital kitchen tickets accurately under time pressure.
• Ability to memorize and recall the full venue seat, section, row, and box map.
• Ability to communicate clearly with guests and staff in a high-volume, loud environment.
• Ability to carry and balance trays and heavy products.
• Ability to stand and walk 5–9 hours per shift and climb stairs while carrying products.
• Must have availability on nights, weekends, and holidays.
• Ability to take direction and correction from expo, kitchen leadership, and management during service.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.