About This Role
The Food and Beverage Manager is responsible for overseeing the dining experience, ensuring high standards of service, and managing operations from menu knowledge to guest satisfaction. This role suits an individual who excels at leading a team, anticipating guest needs, and maintaining a welcoming atmosphere.
Responsibilities
- Understand the food and drink menus thoroughly, including ingredients, preparations, and dietary restrictions, and convey these details to guests
- Maintain high standards of personal appearance and grooming
- Be a brand ambassador for the Restaurant: its people, values, ingredients, and success
- Comfortably deal with guest concerns; anticipate guest needs and take immediate corrective action to appease guests
- Work as a team, understanding that collective success depends on individual contributions
- Facilitate daily meetings to discuss SALT scores, business needs/requests, general housekeeping items, and tastings; actively listen and engage associates to fully understand the needs of the business and guests during each shift
- Constantly use a guest perspective to ensure everything is clean, organized, and presentable to create a welcoming atmosphere, including proper table setup, tidy server stations, full salt and pepper shakers, clean and polished glasses, appropriate lighting, and music volume
- Work with the Executive Chef and culinary teams to anticipate guest needs
- Work with the Director of Food and Beverage to ensure all tools and resources are available for all guests and associates at all times
- Place orders in conjunction with the Director of Food and Beverage for all China, glass, silver, and operating supplies
- Hold associates accountable for all operating procedures and standards
- Run end-of-shift reports, fill out daily log reports, and communicate all guest comments and concerns with the leadership team
- Solicit private dining room and private event business; prospect, give site tours, and handle all planning and execution of private events
Requirements
- Availability: Ability to work a flexible schedule based on business needs, including weekdays, evenings, weekends, and holidays
- Ability to walk, stand, work, bend, stoop, extend, and smile for prolonged periods
- Ability to lift, push, or pull weights up to 50 pounds
- Strong communication skills to interact with guests, team members, management, and third parties
- Reading and writing abilities for completing paperwork, ordering, interpreting results, and giving and receiving instructions
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem-solving, reasoning, motivating, organizational, and training abilities
