About This Role
Directing the food and beverage operations and managing staff are key aspects of this role. The Food and Beverage Manager assists the Director in daily activities and ensures efficient operation of the department, stepping in to cover for the Director when they are absent.
Responsibilities
- Manage the operations of food and beverage
- Be responsible for monthly inventories
- Manage the food and beverage staff, including servers, bussers, bartenders, hostesses, expos, beverage cart staff, and any temporary staff
- Review financial transactions and monitor the budget to ensure efficient operation and that expenditures stay within budget limitations
- Develop, implement, and ensure food and beverage service standards that exceed members' expectations
- Act as a liaison between dining and kitchen staff
- Investigate and resolve food quality and service complaints
- Help plan and coordinate training and professional development programs for yourself and food and beverage personnel
- Work scheduled hours and any extra hours needed
- Attend staff and management meetings as scheduled
- Help develop and implement programs to increase revenue
- Counsel employees about employee grievances and complaints, directing problem corrections where possible (before or after a shift, in the office)
- Monitor safety conditions and employees
- Maintain contact with members and help to assure maximum member satisfaction
- Be diplomatic and respectful to all employees and members at all times
- Assist in other areas as required by circumstances or manpower issues
Requirements
- Computer Skills: Microsoft Office, Excel, and Word and spreadsheets, including generating reports and graphs, and basic typing skills
- Language Skills: English required with knowledge of Spanish desired
- Physical Demands: This position requires walking, standing, twisting, reaching, lifting, squatting, sitting, and repetitive motion
- Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels, and have the ability to apply common sense understanding to changing needs
- Delegation: Delegates work assignments, matches the responsibility to the person, gives authority to work independently, sets expectations and monitors delegated activities, provides recognition for results
Nice to have: