About This Role
The Food and Beverage Manager oversees the daily front-of-house operations at Dellshire Resort's off-site restaurant, Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards. The manager leads service operations, develops team members, supports revenue goals, and fosters a culture of accountability, teamwork, and professional growth.
Responsibilities
- Lead daily restaurant operations including service, staffing, and guest experience
- Supervise front-of-house team members including servers, bartenders, hosts, and support staff
- Create and manage team schedules based on business levels and operational needs
- Ensure service standards, cleanliness, and hospitality expectations are consistently met
- Respond promptly and professionally to guest concerns or feedback
- Train, coach, and develop team members to support service excellence
- Serve as a mentor to team members, supporting their professional growth and career development
- Foster a positive, collaborative, and team-oriented work environment that encourages engagement, retention, and service excellence
- Identify and develop future leaders within the department through ongoing coaching, training, and accountability
- Monitor labor costs and assist with managing departmental budgets
- Work collaboratively with the culinary team to ensure smooth coordination between front and back of house
- Maintain compliance with all company policies, alcohol service regulations, and health standards
- Assist with inventory, ordering, and cost control initiatives
- Support special events, promotions, and high-volume service periods
- Lead by example through active participation in restaurant operations, including serving guests, bartending, running food, and clearing tables when business demands require additional support
- Promote a positive and professional culture
- Avoid participating in gossip or negative conversations and actively stop them when they occur
- Address concerns directly and professionally rather than through other team members
- Treat all Realm Keepers fairly and consistently
- Maintain appropriate boundaries and avoid favoritism
- Support company decisions and present a united leadership front
- Hold team members accountable while also coaching and developing them
- Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently
- Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information
- Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole
- Consistently demonstrate a positive attitude and foster an environment of respect, teamwork, and accountability
- Build trust through open communication, professional conduct, and fair, consistent leadership
- Support the success of the team by remaining approachable, visible, and engaged in daily operations
- Encourage growth by recognizing accomplishments, providing constructive feedback, and creating development opportunities
Requirements
- 3-5 years of restaurant leadership experience in a hospitality or resort environment
- Strong leadership, team development, and guest service skills
- Experience managing high-volume dining environments
- Knowledge of POS systems and restaurant operational reporting
- Strong communication, problem-solving, and organizational abilities
- Proven ability to mentor, develop, and retain high-performing teams
- Demonstrated hands-on leadership style with a willingness to work alongside team members during service periods
- Flexible availability including evenings, weekends, and holidays
Preferred Proficiency Levels for Microsoft Office Products:
- Team-Basic: Can create and join meetings, send and receive messages, and use basic features of the Teams interface
- Outlook-Intermediate: Can create and manager calendars in Outlook, create and send emails, manage contacts, and use basic features of the Outlook interface
- Word/Excel-Intermediate: Can create and edit documents, format text, and use basic formulas
- SharePoint/OneDrive-Basic: General understanding of applications for file sharing purposes
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
About the Company
Dellshire Resort is a world-class, medieval-inspired destination where technology meets timeless adventure. Dawn Manor at Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
