Food and Beverage Manager

About This Role

The Food and Beverage Manager oversees the daily front-of-house operations at Dellshire Resort's off-site restaurant, Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards. The manager leads service operations, develops team members, supports revenue goals, and fosters a culture of accountability, teamwork, and professional growth.

Responsibilities

• Lead daily restaurant operations including service, staffing, and guest experience
• Supervise front-of-house team members including servers, bartenders, hosts, and support staff
• Create and manage team schedules based on business levels and operational needs
• Ensure service standards, cleanliness, and hospitality expectations are consistently met
• Respond promptly and professionally to guest concerns or feedback
• Train, coach, and develop team members to support service excellence
• Serve as a mentor to team members, supporting their professional growth and career development
• Foster a positive, collaborative, and team-oriented work environment that encourages engagement, retention, and service excellence
• Identify and develop future leaders within the department through ongoing coaching, training, and accountability
• Monitor labor costs and assist with managing departmental budgets
• Work collaboratively with the culinary team to ensure smooth coordination between front and back of house
• Maintain compliance with all company policies, alcohol service regulations, and health standards
• Assist with inventory, ordering, and cost control initiatives
• Support special events, promotions, and high-volume service periods
• Lead by example through active participation in restaurant operations, including serving guests, bartending, running food, and clearing tables when business demands require additional support
• Promote a positive and professional culture
• Avoid participating in gossip or negative conversations and actively stop them when they occur
• Address concerns directly and professionally rather than through other team members
• Treat all Realm Keepers fairly and consistently
• Maintain appropriate boundaries and avoid favoritism
• Support company decisions and present a united leadership front
• Hold team members accountable while also coaching and developing them
• Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently
• Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information
• Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole