About This Role
Directing and overseeing all food and beverage operations within the hotel, including the restaurant, room service, and banquets, is the core of this management role. It involves ensuring customer satisfaction, maintaining quality service, and complying with all relevant regulations while achieving financial goals. The position suits a leader passionate about hospitality who can manage both culinary and service aspects.
Responsibilities
- Direct day-to-day operations across all restaurant outlets, in-room dining, and banquets
- Collaborate with the Executive Chef on food quality, timing, menu changes, and development, including pricing and the Menu Engineering Tool (MET)
- Control and manage all areas of cost management, including food, beverage, salaries, wages, and other expenses
- Plan and manage the presentation of all food and beverages in the hotel in a safe, sanitary, and cost-effective manner
- Manage Human Resources within the division, including recruitment, development, interviewing, hiring, training, empowerment, coaching, counseling, performance and salary reviews, conflict resolution, discipline, and termination
- Implement and manage all company programs to ensure compliance with SOPs and LSOPs, including safety and sanitary regulations, federal, state, franchise, and local regulations
- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines
- Develop, implement, and oversee the department’s business and marketing plans and budget
- Continuously analyze, forecast, monitor, and control labor and food costs through effective operational and financial management strategies
- Develop and implement menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines
- Manage the maintenance/sanitation of the Food and Beverage Outlets, Banquet spaces, and BOH areas
- Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects
- Promote and encourage GSS and Online Traveler Review satisfaction and meet monthly quotas for number of reviews posted
- Execute and promote the Accident Prevention Program to minimize liabilities and related expenses
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Requirements
- Minimum of two years of post-high school education
- Minimum of five years of employment in a related position
- Advanced knowledge of the principles and practices within the food profession, including experiential knowledge required for management of people and/or complex problems and food and beverage management
