About This Role
This Food and Beverage Manager role at Lake Forest Country Club involves overseeing all aspects of food and beverage operations, from staffing and training to cost control and member satisfaction. The position suits a detail-oriented hospitality professional with strong leadership skills and a passion for creating a positive dining experience.
Responsibilities
- Be responsible for proper charge procedures, member chits, tip reports, ticket controls, and daily sales reports and analysis
- Assist in managing the department’s weekly and seasonal staffing needs
- Be responsible for hiring, training, supervision, discipline, and termination of Food and Beverage staff
- Conduct orientation and ongoing training for FOH employees
- Monitor employee timecard records to minimize overtime and keep labor costs within budget
- Create, implement, and maintain standard operating procedures within the F&B department to increase efficiency and ensure consistency
- Ensure that all standard operating procedures for revenue and cost control are in place and consistently followed
- Ensure that all applicable club policies and procedures are followed
- Ensure all legal requirements are consistently followed, including wage/hour and federal, state, or local laws for food safety and the sale/consumption of alcoholic beverages
- Ensure all energy management, preventive maintenance, and other standards are consistently met
- Conduct employee performance reviews for line level FOH Staff
- Ensure all new employees receive the appropriate safety instructions and training; establish and enforce all safety policies and procedures including OSHA regulations and ensure appropriate proof of training is documented to the employees’ personnel files
- Ensure all dining rooms meet LFCC set up and cleanliness standards before and after meal services, such as table stability and settings, room lighting, room temperature, condition of floors and walls
- Monitor purchasing and receiving procedures to ensure proper quantity, quality, and price for all purchases
- Consult daily with the F&B Director, Executive Chef, Banquet and Catering Coordinator, and other club administrators to help assure the highest level of member satisfaction is met
- Greet members and oversee service on a routine basis
- Address member and guest complaints, advising the F&B Director and/or Clubhouse Manager about appropriate corrective actions taken
- Monitor appearance, upkeep, and cleanliness of all food and beverage equipment and facilities
- Monitor employee dress codes according to policies and procedures
- Maintain records of special events, house counts, food covers and daily business volumes
- Ensure an accurate reservation system is in place
