The Food and Beverage Manager is responsible for the daily operation of the front-of-house Food and Beverage Department, ensuring proper staffing, cleanliness, and adherence to health codes. This role involves creating and implementing training and operational guidelines to enhance guest experience and maintain a positive work environment for staff.
Responsibilities
Manage the daily operation of all Food & Beverage outlets
Monitor staff performance in all phases of service to ensure adherence to service standards and operational protocols
Conduct ongoing training with staff to facilitate perfection of craft and continuous growth
Evaluate and address guest comments and reviews regarding outlet experiences, analyze root cause, and create resolution and mitigation strategies
Understand and comply with all company and departmental rules and regulations, policies, and procedures
Present a pleasant, hospitable, upbeat, professional demeanor
Ensure proper service and atmosphere for the guests
Act as host in greeting and seating guests
Handle guest service recovery situations with professionalism and fairness
Administer disciplinary action
Supervise, motivate, train, evaluate, discipline, and give direction to all front-of-house personnel
Ensure compliance with all rules, regulations, policies, and procedures
Ensure proper documentation of all incidents in detail
Evaluate, train, restructure as needed, and assign duties as well as monitor attendance of all front-of-house personnel
Monitor all supplies and establish adequate par levels
Inspect all equipment and report any maintenance issues
Monitor the overall cleanliness of the facility
Ensure a safe work environment for the staff
Evaluate staff to ensure they are presentable with clean and pressed uniforms consistently
Perform other job-related duties as assigned
Requirements
Minimum of five years in the hospitality industry, with an emphasis on food and beverage
Experienced in current Food and Beverage operational systems and software
Ability to obtain a valid gaming license
Must be 21 or over
Pass drug screening and background (credit/criminal) check
Obtain valid Food Handlers and Responsible Beverage Server Certifications
Must be able and willing to obtain a ServSafe Manager Certification within 30 days of employment
Ability to forecast food and beverage needs
Ability to adhere to budgets and meet financial targets
Proficiency utilizing Microsoft Office Suite
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Discerning attention to detail and dedication to brand presentation
Excellent communication skills
Ability to establish and maintain an effective working relationship with staff and customers
Ability to maintain confidentiality of sensitive information
Ability to read, write, and communicate verbally in the English language
Proficiency in basic computer knowledge, POS systems, and communication via email
Ability to develop, introduce, and maintain a “service culture”
Ability to perform intermediate math
Ability to work under pressure in a stressful environment
Bending, lifting, and reaching in areas from floor levels to 6ft. high
Requires pushing, pulling, and maneuvering weights up to 50 lbs.
Normal sense of smell, taste, touch, and sound
Normal vision range and absence of color blindness
Efficient hand/eye coordination
Ability to distinguish between letters or symbols
Proficient with the use of technical items such as computers and/or tablets