About This Role
The Food and Beverage Manager leads all food and beverage operations, ensuring exceptional guest service and efficient, profitable performance. This role involves overseeing dining services, developing menus, managing inventory, and training staff. It suits a candidate with strong leadership skills and a passion for delivering high-quality culinary experiences.
Responsibilities
- Interview, recruit, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards
- Oversee daily operations of the F&B division
- Assist the General Manager in preparation of forecasts and reports
- Assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Take complete ownership for the ongoing training requirements in the F&B division
- Lead, develop, and support associates to ensure they are performing in accordance with established standards and TKo core values
- Answer inquiries pertaining to hotel policies and services and resolve guests
- Prepare schedules based upon budget and occupancy, assigning duties to workers and scheduling shifts to cover staffing needs
- Conduct performance evaluations that are timely and constructive
- Handle discipline of team members as needed and in accordance with company policy
- Implement effective controls of food, beverage, and labor costs
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards
- Help ensure high standards of food and beverage quality, service, and marketing to maximize profits and ensure outstanding customer service
- Monitor and contribute to the control of food and beverage inventories
- Supervise food and beverage service throughout banquet functions to ensure quality service and product quality
- Assist with the planning, organizing, and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas
- Greet and welcome client representative and guests, responding to requests in a timely, friendly, and efficient manner
- Participate in and lead department meetings
- Process banquet checks accurately and efficiently for payment
- Ensure guest satisfaction throughout the meal service
