Directing all food and beverage operations, including culinary, restaurant, beverage, and room service, is the main focus of this management role. The position involves overseeing guest and employee satisfaction, maintaining high standards, and achieving financial goals, and suits a manager with a strong understanding of relevant laws and regulations.
Responsibilities
Develop and manage all financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments
Maintain a positive cost management index for kitchen and restaurant operations
Utilize budgets to understand financial objectives
Manage the Food and Beverage departments (excluding catering sales)
Supervise and manage employees, overseeing all day-to-day operations
Understand employee positions well enough to perform duties in their absence
Utilize interpersonal and communication skills to lead, influence, and encourage others
Advocate sound financial/business decision-making, demonstrating honesty/integrity and leading by example
Oversee all culinary, restaurant, beverage, and room service operations
Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
Provide excellent customer service to all employees
Respond quickly and proactively to employees concerns
Provide a learning atmosphere with a focus on continuous improvement
Provide proactive coaching and counseling to team members
Encourage and build mutual trust, respect, and cooperation among team members
Monitor and maintain the productivity level of employees
Develop specific goals and plans to prioritize, organize, and accomplish work
Provide the leadership, vision, and direction to bring together and prioritize departmental goals in an efficient and effective way
Set clear expectations with employees and team leaders and verify that appropriate rewards are given if expectations are exceeded
Provide excellent customer service to guests
Respond quickly and proactively to guests concerns
Understand the brand's service culture
Drive alignment of all employees, team leaders, and managers to the brand's service culture
Set service expectations for all guests internally and externally
Take ownership of a guest complaint/problem until it is resolved or addressed by the appropriate manager or employee
Verify all banquet functions are up to standard and exceed guests' expectations
Provide services that are above and beyond for customer satisfaction and retention
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Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Serve as a role model to demonstrate appropriate behaviors
Manage day-to-day operations, drive quality, and verify standards are meeting the expectations of customers daily
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
Conduct performance reviews in a timely manner
Promote both Guarantee of Fair Treatment and Open Door policies
Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills
Identify the educational needs of others, develop formal educational or training programs or classes, and teach or instruct others
Develop an action plan to address need areas and expand on strengths based on employee engagement and guest satisfaction results
Comply with all corporate accounting procedures
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyze information and evaluate results to choose the best solution and solve problems
Drive effective departmental communication and information systems through logs, department meetings, and property meetings
Requirements
High school diploma or GED and 4 years of experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 2 years of experience in the food and beverage, culinary, or related professional area
About the Company
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of their associates are valued and celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experiences of their associates.
