Food and Beverage Manager

About This Role

Directing the daily food and beverage operations within the site facility is the main purpose of this management role. This includes managing both branded and proprietary food programs, ensuring exceptional customer service, maintaining food safety standards, and meeting operational goals. The manager will be hands-on, involved in both leadership and operational tasks, including lifting and carrying products, maintaining stock levels, and ensuring a clean and efficient work environment.

Responsibilities

• Supervise, train, and motivate a team of food service employees to provide high-quality customer service
• Ensure that staff is knowledgeable about branded food programs and proprietary offerings
• Conduct regular performance evaluations and provide feedback to team members
• Oversee the implementation and execution of branded food programs (e.g., national fast-food brands, coffee stations) as well as proprietary in-house menu offerings
• Ensure consistency in product quality, portion sizes, and presentation
• Coordinate with vendors to ensure timely delivery of food and beverage items
• Monitor inventory levels of food, beverages, and supplies, and place orders as needed
• Manage food cost and labor budgets to ensure profitability
• Monitor customer satisfaction levels and address any issues or complaints promptly
• Implement procedures to ensure high standards of cleanliness and hygiene in all food and beverage areas
• Ensure compliance with local, state, and federal food safety regulations, including health and sanitation standards
• Oversee daily operations, ensuring all areas are staffed, stocked, and operational during peak traffic times
• Assist with the preparation, presentation, and serving of food and beverages when needed
• Perform regular quality checks of food offerings to ensure they meet company standards
• Ensure the food and beverage area meet safety standards, including proper food handling and storage procedures
• Maintain cleanliness in all food preparation, serving, and storage areas
• Maintain accurate records of inventory, sales, staffing schedules, and operational issues
• Prepare weekly reports for upper management on operational performance, sales, and any relevant concerns

Requirements

• High School Diploma or equivalent required; degree in Hospitality Management, Culinary Arts, or related field preferred
• Minimum 3 years of experience in food and beverage management, preferably in a high-volume or truck stop environment
• Proven experience with branded food programs and managing proprietary menu offerings
• Strong leadership skills and the ability to manage and motivate a diverse team
• Knowledge of food safety regulations and health department compliance
• Excellent communication and problem-solving skills
• Ability to handle stressful situations in a fast-paced environment
• Flexible work schedule, including weekends and holidays, as needed
• Valid State Driver's License Required
• Must be able to stand extended periods (up to 8 hours) during shifts
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store
• Ability to bend, squat, and reach for products on shelves, both high and low
• Ability to climb a ladder as needed
• Must be able to walk throughout the store and between departments regularly
• Ability to handle cash, operate registers, and bag items efficiently
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products
• Able to work in cold environments, including freezers and refrigerators, when restocking products
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
• Ability to work a schedule that allows for continuous availability, including outside of standard business hours, to effectively respond to urgent situations and maintain round-the-clock coverage
• Seasonal snow removal, as needed
• Ability to handle emergency situations
• Ability to work alone

Benefits

• Weekly pay
• Vacation
• Medical, Vision, Dental insurance
• 401k with employer match
• Paid holidays (for part-time team members)

About the Company

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels with a geographic footprint across 34 states. The company strives to be an industry leader, providing fuel and convenience products essential to keep people moving across America. At the core of its mission, CrossAmerica Partners is a responsible, people-focused organization, committed to the well-being of its employees, customers, and the environment.