Directing the daily food and beverage operations within the site facility is the main purpose of this management role. This includes managing both branded and proprietary food programs, ensuring exceptional customer service, maintaining food safety standards, and meeting operational goals. The manager will be hands-on, involved in both leadership and operational tasks, including lifting and carrying products, maintaining stock levels, and ensuring a clean and efficient work environment.
Responsibilities
Supervise, train, and motivate a team of food service employees to provide high-quality customer service
Ensure that staff is knowledgeable about branded food programs and proprietary offerings
Conduct regular performance evaluations and provide feedback to team members
Oversee the implementation and execution of branded food programs (e.g., national fast-food brands, coffee stations) as well as proprietary in-house menu offerings
Ensure consistency in product quality, portion sizes, and presentation
Coordinate with vendors to ensure timely delivery of food and beverage items
Monitor inventory levels of food, beverages, and supplies, and place orders as needed
Manage food cost and labor budgets to ensure profitability
Monitor customer satisfaction levels and address any issues or complaints promptly
Implement procedures to ensure high standards of cleanliness and hygiene in all food and beverage areas
Ensure compliance with local, state, and federal food safety regulations, including health and sanitation standards
Oversee daily operations, ensuring all areas are staffed, stocked, and operational during peak traffic times
Assist with the preparation, presentation, and serving of food and beverages when needed
Perform regular quality checks of food offerings to ensure they meet company standards
Ensure the food and beverage area meet safety standards, including proper food handling and storage procedures
Maintain cleanliness in all food preparation, serving, and storage areas
Maintain accurate records of inventory, sales, staffing schedules, and operational issues
Prepare weekly reports for upper management on operational performance, sales, and any relevant concerns
Requirements
High School Diploma or equivalent required; degree in Hospitality Management, Culinary Arts, or related field preferred
Minimum 3 years of experience in food and beverage management, preferably in a high-volume or truck stop environment
Proven experience with branded food programs and managing proprietary menu offerings
Strong leadership skills and the ability to manage and motivate a diverse team
Millions of jobs, with real people getting hired every day
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7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Knowledge of food safety regulations and health department compliance
Excellent communication and problem-solving skills
Ability to handle stressful situations in a fast-paced environment
Flexible work schedule, including weekends and holidays, as needed
Valid State Driver's License Required
Must be able to stand extended periods (up to 8 hours) during shifts
Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store
Ability to bend, squat, and reach for products on shelves, both high and low
Ability to climb a ladder as needed
Must be able to walk throughout the store and between departments regularly
Ability to handle cash, operate registers, and bag items efficiently
Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products
Able to work in cold environments, including freezers and refrigerators, when restocking products
The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
Ability to work a schedule that allows for continuous availability, including outside of standard business hours, to effectively respond to urgent situations and maintain round-the-clock coverage
Seasonal snow removal, as needed
Ability to handle emergency situations
Ability to work alone
Benefits
Weekly pay
Vacation
Medical, Vision, Dental insurance
401k with employer match
Paid holidays (for part-time team members)
About the Company
CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels with a geographic footprint across 34 states. The company strives to be an industry leader, providing fuel and convenience products essential to keep people moving across America. At the core of its mission, CrossAmerica Partners is a responsible, people-focused organization, committed to the well-being of its employees, customers, and the environment.
