About This Role
Leading the front-of-house Food & Beverage operation at DoubleTree by Hilton Greenville Airport and Emmaline’s Cocktails & Provisions is the core of this management role. The manager will create an environment where the team can succeed and guests consistently receive warm, attentive, and professional hospitality. This leadership position oversees the front-of-house Food & Beverage operation, including Emmaline’s Cocktails & Provisions, and is an opportunity for a hospitality leader who enjoys being present in the operation, building a strong team culture, and creating memorable guest experiences.
Responsibilities
- Provide hands-on leadership for the front-of-house Food & Beverage operation
- Lead daily front-of-house Food & Beverage operations while maintaining exceptional service and hospitality standards
- Recruit, interview, hire, onboard, train, coach, and develop Food & Beverage team members
- Build a knowledgeable, professional, and hospitality-focused service team through ongoing training and development
- Manage employee performance, provide feedback and coaching, recognize strong performance, and address performance concerns when necessary
- Develop schedules based on forecasted business levels, staffing requirements, labor goals, and operational needs
- Provide visible, hands-on leadership during service by assigning responsibilities, establishing priorities, supporting the team, and resolving operational challenges
- Manage beer, wine, and liquor inventory, including ordering, receiving, inventory counts, product levels, cost controls, and loss prevention
- Monitor beverage usage, inventory variances, purchasing, and waste to maintain appropriate inventory and control costs
- Monitor labor and operating expenses and make appropriate staffing and operational decisions based on business needs
- Ensure compliance with responsible alcohol service requirements, food safety and sanitation standards, company policies, and operating procedures
- Handle guest concerns and service-recovery opportunities with professionalism and a hospitality-first approach
- Work closely with culinary leadership to maintain strong communication and coordination between front-of-house and back-of-house operations
- Partner with hotel departments and leadership to create a seamless experience for guests
- Maintain appropriate scheduling, training, inventory, employee, and operational documentation
- Participate in management meetings, operational planning, process improvements, and departmental goal setting
Requirements
- Previous Food & Beverage management or supervisory experience
- Current Food Protection Manager / Food Manager Safety Certification
- Current South Carolina Department of Revenue-approved Alcohol Server Certification