About This Role
This role involves the overall management and performance of food and beverage operations, ensuring excellent customer service, efficient store operations, and product quality. The manager will also provide culinary and operational support to catering operations through menu development and product innovation.
Responsibilities
- Manage the daily operations of the Food and Beverage section to ensure smooth and efficient service
- Develop and implement strategies to achieve sales, profit, and operational targets
- Monitor sales performance, expenses, inventory, product availability, and wastage
- Ensure compliance with food safety, sanitation, quality, and company standards
- Maintain high standards of product presentation, service, and customer experience
- Monitor product costing, pricing, portion control, and inventory accuracy
- Coordinate with Merchandising, Purchasing, Finance, and other departments to support business requirements
- Analyze sales and operational reports and recommend appropriate actions to improve performance
- Handle customer concerns and ensure timely resolution of service issues
- Lead, coach, and develop supervisors and team members to improve productivity and performance
- Prepare manpower schedules and ensure proper staffing based on business needs
- Conduct regular store/area inspections and ensure adherence to company policies and procedures
- Identify opportunities for new products, promotions, and process improvements
- Ensure proper implementation of company programs, promotions, and initiatives
- Perform other duties and responsibilities that may be assigned by management
Requirements
- Bachelor
’s degree in Business Administration, Hospitality Management, Food Technology, or a related field
- At least 5 years of experience in Food & Beverage operations, preferably in retail, supermarket, restaurant, or hospitality
- Proven experience in people management and team leadership
- Strong knowledge of food safety, sanitation, inventory, costing, and F&B operations
- Strong analytical, decision-making, and problem-solving skills
- Good communication, customer service, and interpersonal skills
- Results-oriented and able to work in a fast-paced environment
- Willing to work on weekends, holidays, and shifting schedules when required
