About This Role
This role involves overseeing the daily food and beverage operations within a club's restaurant, ensuring exceptional service and adherence to established standards and safety guidelines. The primary focus is to ensure all operations and member services meet and exceed expectations, with active participation in service during both low and high-volume periods to support the team and uphold excellent service standards. The position suits an individual who can directly and indirectly supervise service staff.
Responsibilities
- Uphold Invited
- Oversee the service of food and beverages to members and guests, ensuring adherence to the Invited
- Directly and indirectly supervise service staff to ensure consistent service quality and exceptional member and guest experience
- Accurately execute member and guest orders and special requests
- Assist in implementing training and incentive programs to maintain a well-trained staff focused on achieving service excellence, in alignment with the food & beverage service training program
- Review reservation books and function sheets for your shift, ensuring room setups align with booking and event requirements
- Initiate opening procedures for breakfast, lunch, or dinner shifts, and complete the required closing procedures
- Inspect the cleanliness and setup of rooms, ensuring they are prepared for the next service or event and are ready for members
- Document tasks and notes in the shift log to ensure effective communication for the following shift
- Maintain comprehensive knowledge of the al carte menu, including daily features and specials
- Demonstrate a clear understanding of all liquors, beers, and wines available at the club
- Actively participate in daily line-ups, weekly service trainings meetings, and special training sessions as requested
- Ensure completion of daily assignments and side work to club standards, including maintaining clean, sanitary work areas and restocking supplies as needed
- Interact professionally with members and guests, accommodating changes and last-minute requests to enhance their experience
- Perform additional duties as assigned by management
- Assist others as needed and take on additional tasks as assigned by management
- Follow all company, club, and department policies, procedures, and instructions
- Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity
- Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
- Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
- Support the overall efficiency of the team by collaborating and contributing to the club
Requirements
- A high school diploma or equivalent
- A minimum of 2 years of experience in the restaurant or club-related field within the food & beverage industry
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- Able to lift, carry, push, and pull up to 100 lbs. occasionally
- Effective communication skills, including talking and hearing, with sufficient visual acuity
Nice to have:
- ServeSafe Food Handlers
- ABC Certification
- CPR Certification
- Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs
Important Details
- Schedule: Additional hours are required to meet deadlines of the position, including weekends and/or holidays
- Primary Tools/Equipment: Computer, Point of Sale, Trays (2 - 60 lbs.), Bottle Opener, Wine Tool
About the Company
Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of its members, guests, and more than 17,000 employees. Invited is the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs. Its clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers.
