About This Role
This role involves overseeing the daily front-of-house operations for dining and beverage services at a country club. The manager is responsible for creating an exceptional experience for members and guests through attentive hospitality, consistent service, effective staff leadership, and strong operational execution. This position provides hands-on leadership during daily dining operations, special events, tournaments, and other club functions.
Responsibilities
- Oversee daily dining room, bar, and front-of-house operations
- Maintain a highly visible presence on the floor and provide hands-on leadership during peak service periods and Club events
- Ensure consistent execution of Club service standards and hospitality expectations
- Monitor service flow, table assignments, reservations, floor plans, and guest needs
- Build positive relationships with members and their guests and respond promptly and professionally to questions, requests, and concerns
- Anticipate member needs and identify opportunities to enhance the overall dining experience
- Recruit, train, supervise, and evaluate service staff
- Establish clear expectations for appearance, professionalism, service standards, and teamwork
- Conduct pre-shift meetings, service training, and ongoing coaching
- Develop employees through constructive feedback, recognition, and accountability
- Manage staffing levels and schedules to support business volume while maintaining appropriate service standards
- Foster a positive, professional, and team-oriented work environment
- Coordinate closely with the Food & Beverage Director and Executive Chef to ensure smooth communication between front- and back-of-house teams
- Oversee beverage service, including inventory control, product presentation, and responsible alcohol service
- Monitor food and beverage quality, presentation, service timing, and overall member satisfaction
- Assist with menu rollouts, seasonal offerings, promotions, and programs designed to enhance the member experience and drive revenue
- Maintain accurate POS procedures, including opening, closing, cash handling, reporting, and transaction controls
- Monitor labor, beverage inventory, operating expenses, and revenue in accordance with Club expectations
- Assist with inventory counts, ordering, receiving, storage, and product controls
- Review operating reports and identify opportunities to improve efficiency and profitability
- Help control waste, breakage, comps, discounts, and other controllable expenses
- Maintain accurate records and ensure established Club procedures are consistently followed
- Assist in planning and executing member events, private functions, golf tournaments, banquets, and other Club activities
