About This Role
This role supervises and administers the front-of-house operations for the food and beverage department, ensuring consistent, high-level guest service. The manager develops revenue enhancement programs, monitors expenses, and resolves employee-related issues in a timely manner, contributing to an extraordinary experience for guests and team members.
Responsibilities
- Supervise all front-of-house food and beverage areas to ensure compliance with resort management objectives and the health and safety of employees and guests
- Supervise training programs, merchandising, and quality cost control of the entire food and beverage department
- Participate in the interviewing, hiring, and performance evaluation process of all service staff and supervisory personnel
- Observe safety and legal requirements as to health and labor department regulations
- Supervise the maintenance and upkeep of all front-of-house areas and service stations
- Supervise inventory control and purchase of food and beverage equipment and product
- Devise new approaches to increase food and beverage business and revenue
- Develop and implement service standards to ensure a consistent guest experience at a high quality level
- Ensure that all departmental work schedules comply with staffing guidelines and that staffing levels are sufficient to provide service in accordance with company guidelines and operating budget
- Assist the Director of Food and Beverage Outlets in sourcing, inventory, and control of china, glass, silver, linen, and all other food and beverage equipment
- Maximize food and beverage profitability; achieve budgeted revenues and control expenses and budget of the food and beverage department
- Interact with customers and at all times represent the best interest of the Tides Inn
- Collect and input CRM information to build a database with the objective to provide a high level of personal service
- Practice the 10-5-3 rule as Resort policy
- Complete other projects as assigned by the Director of Food and Beverage Outlets
Requirements
- High school diploma required; college degree preferred
- 3-5 years of previous Food & Beverage and supervisory experience
- Complete knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction
- Considerable skill in math and algebraic equations using percentages
- Ability to walk, stand, and/or bend continuously to perform essential job functions
- Ability to lift up to 40 lbs., and to lift lighter objects overhead
- Ability to communicate in English, both orally and in writing with guests and other team members, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
