About This Role
This role is for a manager who will oversee all food and beverage operations within a hotel, ensuring high standards of quality, service, and guest satisfaction. The manager will be responsible for operational management, staff training, menu development, and financial performance across all dining outlets.
Responsibilities
- Oversee the daily operations of all food and beverage outlets, including restaurants, bars, and room service, ensuring a smooth, efficient, and high-quality operation
- Ensure that all F&B services meet the hotel’s standards for quality, presentation, and service
- Monitor and maintain appropriate inventory levels of food, beverages, and other supplies
- Implement and enforce policies and procedures to ensure safe and efficient operations, including health and safety regulations
- Hire, train, and manage F&B staff, including chefs, waitstaff, bartenders, and service personnel
- Develop and conduct training programs to improve service standards and employee skills
- Motivate and guide the team to achieve high levels of performance, professionalism, and guest satisfaction
- Create staff schedules and manage labor costs within budgeted parameters
- Ensure that all guests receive exceptional and personalized service
- Handle guest complaints and feedback in a timely and professional manner to ensure guest satisfaction
- Monitor guest preferences and implement new menu items, promotions, or events to enhance the overall guest dining experience
- Work closely with the Executive Chef and other relevant team members to plan, design, and update menus for various dining outlets
- Stay informed about food trends, seasonality, and guest preferences to recommend menu changes and new offerings
- Oversee pricing and cost control to maximize profitability while maintaining high-quality offerings
- Develop and manage the food and beverage budget, ensuring the operation stays within financial targets
- Monitor and control food and beverage costs, including waste management, portion control, and optimizing stock levels
- Analyze sales and financial reports to identify trends, challenges, and opportunities for improvement
- Ensure all food and beverage operations comply with local health and safety regulations, including sanitation standards, food storage, and handling
- Monitor cleanliness and hygiene in all F&B areas, ensuring the safety of guests and staff
- Regularly inspect food quality and safety protocols and implement corrective actions when necessary
- Collaborate with the marketing team to promote food and beverage outlets through social media, special events, and promotions
- Develop strategies to increase guest satisfaction and drive sales in F&B outlets
