About This Role
This role oversees all Food and Beverage operations, ensuring an excellent guest experience and outstanding team performance. The manager will evaluate guest satisfaction, set departmental targets, and drive continuous improvement. It suits a leader with passion and vision who can create and drive a remarkable Food and Beverage concept.
Responsibilities
- Evaluate guest satisfaction levels and monitor trends to drive continuous improvement
- Oversee the regular implementation of food and beverage menus and concept development across The Folio Bar & Kitchen, Sage of Cambridge, and Room Service
- Maintain good communication and working relationships across all hotel areas and with external customers and suppliers
- Direct and oversee all hotel Food and Beverage operations, including but not limited to the Folio Bar & Kitchen, Sage of Cambridge, and Room Service Operations
- Operate within departmental budgets through effective stock and cost controls and well-managed schedules
- Monitor profitability and take immediate corrective action when necessary
- Set departmental targets and objectives, work schedules, budgets, policies, and procedures
- Actively drive growth by generating Sales and Marketing initiatives and leading their implementation
- Monitor the appearance, standards, and performance of the Food and Beverage team, with an emphasis on development, training, and teamwork
- Ensure team members maintain up-to-date knowledge of all food and beverage menus, hotel facilities, and current offerings
- Deliver practical, on-the-job training to the Food and Beverage team, including menu knowledge, service standards, and departmental skills sessions
- Ensure staffing levels appropriately cover business demands
- Ensure ongoing training of the team across hotel general and mandatory subjects, as well as specific departmental skills
- Develop and implement programmes which improve retention and job satisfaction
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, and develop the Food and Beverage team, selecting competent personnel
- Contribute to succession planning within the hotel and company
- Build consensus and negotiate mutually
About the Company
The Fellows House, Curio Collection by Hilton, Cambridge, aims to offer every guest an amazing experience with a personal blend of empowerment, enlightenment, and engagement.