About the role
Job Description
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, housekeeping procedures, and security procedures.
- Cleans and services assigned public spaces according to franchise and hotel standards.
- Returns and restocks cart at end of shift.
- Complete additional deep cleaning / seasonal cleaning functions as scheduled.
- Other duties as assigned.
Responsibilities Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Qualifications
- Minimum one year cleaning experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Knowledge of proper chemical handling.
- Bilingual English/Spanish a plus.
About Us Shaner Hotel Group Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries .
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support .
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team Shaner Hotels has an exciting opportunity to join our team at the Courtyard by Marriott Baltimore McHenry Row ! This stunning 126-room property is located within the vibrant McHenry Row development in Baltimore, offering guests a modern and convenient stay in one of the city's most dynamic neighborhoods.
Ideally situated less than one mile from the Maryland Cruise Terminal and less than two miles from M&T Bank Stadium and Horseshoe Casino , our hotel provides easy access to Baltimore's top attractions, entertainment venues, waterfront destinations, and business districts.
The Courtyard by Marriott Baltimore McHenry Row features contemporary accommodations, thoughtful amenities, flexible spaces for work and relaxation, and the exceptional service experience guests expect from the Courtyard brand.
If you're passionate about hospitality and committed to creating memorable guest experiences, Courtyard by Marriott Baltimore McHenry Row offers an outstanding opportunity to grow your career with Shaner Hotels . Join a team dedicated to service excellence, teamwork, and professional development while helping deliver exceptional stays for every guest.
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