About the role
Night Duty Officer (Ex-Serviceman Preferred)
Position - Night Duty Officer / Floor Discipline Manager
Location Bangalore
Experience- 3+ years
Reporting To - Operations Manager / Delivery Manager
PREFERRED CANDIDATE PROFILE
We are looking for a retired Armed Forces Junior Commissioned Officer (JCO)/Subedar or
equivalent with strong leadership, discipline, and supervisory experience. The ideal
candidate should be capable of maintaining a professional work environment during night
operations while coordinating with management on any operational issues.
KEY RESPONSIBILITIES
- Floor Discipline & Professional Conduct
- Maintain discipline and decorum across the operations floor throughout the shift.
- Ensure employees remain focused on work and follow organizational policies.
- Discourage prolonged personal mobile phone usage during working hours.
- Prevent unnecessary gatherings or extended conversations that disrupt productivity.
- Ensure a quiet, professional, and productive working environment.
- Operations Monitoring
- Maintain awareness of the live deals being processed during the shift.
- Understand which team members are assigned to each deal.
- Monitor the progress and turnaround time for key deliverables.
- Follow up with team members where delays are observed and ensure timely
completion of assigned work.
- Incident Management & Escalation
- Immediately escalate any serious operational, security, or employee-related issue to
the designated managers.
- Ensure prompt reporting of any incidents that may impact business continuity or
employee safety.
-
Coordinate with security, facilities, and management whenever required.
-
Take appropriate preventive actions to avoid any untoward incidents during the shift.
- Shift Oversight
- Perform regular walkthroughs of the operations floor during the shift.
- Maintain a visible supervisory presence to encourage discipline and accountability.
- Record major observations, delays, incidents, and escalations in a shift log for
management review.
- Provide a concise handover at the end of the shift, highlighting completed work,
pending items, and any incidents.
DESIRED QUALIFICATIONS
- Retired Army JCO/Subedar (preferred) or equivalent from the Armed
Forces/Paramilitary.
- Prior experience supervising teams or managing operations in a disciplined
environment.
- Strong leadership, communication, and conflict-resolution skills.
- Ability to remain calm and exercise sound judgment during critical situations.
- Comfortable working permanent night shifts.
PERSONAL ATTRIBUTES
- High integrity and professionalism.
- Assertive yet approachable.
- Strong observational and reporting skills.
- Disciplined, punctual, and dependable.
- Ability to work independently with minimal supervision.
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