About This Role
Working at Airmedic means passion and commitment. This Flight Tracking Attendant role contributes to analyzing meteorological information and navigation routes, while also supporting flight plan preparation. You will ensure communications with various stakeholders before, during, and after flights, and support the flight captains with operational logistics.
Responsibilities
- Gather up-to-date information on the progress of current flights (flight monitoring) and ensure that information relating to these air movements is up-to-date and accurate
- In the event of operational irregularities, if possible in agreement with the flight captain and in collaboration with operations coordination personnel, manage delays. If conditions require, recommend flight cancellations and implement contingency plans
- Communicate with operations coordination personnel by providing timely analysis of risks associated with meteorological conditions that are reasonably believed to have an effect on local operations or on the entire system, including aircraft on standby
- Plan the supply of aircraft in flight and on standby, while ensuring cost-effectiveness
- Analyze deployment and flight time performance
Requirements
- Ability to organize, easily perform several tasks simultaneously and rigorously, and determine priorities
- Ability to identify and solve problems resourcefully
- Ability to inform various stakeholders with the right information at the right time, having analyzed and synthesized available information, or to seek it out and anticipate what will be required
- Customer-oriented, expressing calmly, clearly, courteously and empathetically, demonstrating self-control and resilience
- Ability to work easily in a team with people from different sectors of activity (plane, helicopter and medical) while demonstrating a certain mastery of interpersonal relationships
- Very good intellectual abilities (excellent judgment, quick-wittedness, capable of finesse and quick thinking, good memory)
- Ability to learn by doing, from experiences, and to adapt
- Comfortable with computer tools and ability to type quickly on the computer
- Advanced spoken and written French and English proficiency
- College diploma (DEC) or a flight regulation diploma from the CFTC (DEP)
- Minimum of 2 years of experience in dispatch or as a flight tracking attendant
Nice to have:
- Significant experience in the aeronautical or commercial/regional aviation sector and/or in operations/medical/emergency fields
Important Details
- Schedule: 7 days on, 7 days off rotation (7/7); 7 days day shift (6 AM to 6 PM), 7 days off, 7 days night shift (6 PM to 6 AM), 7 days off, then cycle repeats
