About This Role
This role as a Flight Attendant with TUI involves ensuring exceptional customer experiences and the safety of guests during flights. It suits positive and engaged individuals who are passionate about travel, committed to excellent customer service, and prioritize safety.
Responsibilities
- Provide exceptional customer experiences with a "Sales through Service" mentality, ensuring guest satisfaction
- Responsibly implement safety, first aid, and service processes, adhering to all guidelines
- Communicate clearly, empathetically, and professionally to build trust with guests and colleagues
- Support the team with a positive attitude and commitment to enhance guest travel experiences
- Remain calm and solution-oriented during roster changes, new technologies, or unexpected situations on board, contributing to positive teamwork
Requirements
- Enthusiastic about delivering exceptional customer service and going the extra mile
- Able to prioritize multiple tasks, solve problems independently, and remain calm and focused under pressure
- Team player with strong communication skills
- Good command of German and English (CEFR B2 equivalent) for smooth interaction with passengers and colleagues
- Flexible and positive attitude, ready for a job where no two days are alike
- At least 18 years old by January 31, 2027
- Reach a minimum overall height of 1.89 m with an outstretched arm (barefoot, standing flat-footed on the ground)
- Able to perform all required duties, including fully fastening the shoulder harness on a flight attendant seat
- Able to swim at least 25 meters
- Prepared to undergo required aptitude tests and occupational/flight medical examinations (e.g., G35 examination for flight suitability) during employment
- Able to work in shifts within a 24/7 flight program and be at your base in uniform within 60 minutes
- Possess a passport valid for at least 6 months from the start of the course, allowing unrestricted travel from/to Germany to all TUI fly destinations without additional authorization
- Successful applicants must undergo a security check (ZÜP)
Benefits
- Comprehensive training (approx. 8 to 12 weeks), including safety and emergency training, product and service training, first aid, and guest support
- Discounted tickets for the entire TUI fly route network
- Attractive worldwide travel and holiday discounts, as well as other benefits for TUI Group employees (e.g., Urban Sports Club, JobRad)
- Uniform provided free of charge
- Parking available at the airport
- On average 11 days off per month, often 3-6 consecutive days
