About the role
Key Responsibilities:
- Serve as a primary point of contact for fleet customers regarding account support, billing portals, and reporting.
- Ensure fleet service records are accurate and up to date within company systems.
- Generate reports for customers and internal stakeholders on fleet condition, service history, and cost analysis.
- Assist with invoicing and billing support.
- Provide excellent customer service through phone, email, and in-person communication.
- Support compliance with company safety, operational, and quality standards.
- Perform other administrative or support tasks as needed to assist fleet operations.
Skills / Education / Requirements:
- High school diploma or GED required; some college coursework preferred.
- Must be at least 18 years of age and pass a pre-employment drug screen.
- Previous experience in customer service, fleet support, logistics, or administrative roles preferred.
- Strong organizational skills with the ability to multi-task and prioritize.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn company systems.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to work both independently and collaboratively in a fast-paced environment.
Benefits:
- 401(k) with Company Match
- Health Insurance
- Dental, Vision, and Life Insurance
- Paid Time Off
- Paid On-the-Job Training
- Career Growth Opportunities
Why Join Southern Tire Mart?
- #1 Commercial Tire Dealer in the U.S. since 2008
- #1 Truck Retreader in North America since 2007
- #1 North America Commercial Tire Dealer since 2012
- Family-owned company focused on customer service, safety, and employee success
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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