About This Role
Managing the company's fleet of plant and equipment is the core of this role, ensuring smooth coordination of assets and strong customer relationships. This position suits a candidate with strong customer service skills who can grow into a trusted adviser for clients.
Responsibilities
- Coordinate the daily movement, delivery, collection, and allocation of plant and equipment
- Maintain accurate records of fleet location, availability, utilisation, and status
- Coordinate equipment deliveries and collections with customers, drivers, and transport providers
- Monitor upcoming hires, returns, and equipment requirements to maximise fleet utilisation
- Schedule servicing, inspections, repairs, and preventative maintenance in conjunction with the workshop team
- Ensure equipment is serviced, maintained, and presented to a high standard before going out on hire
- Monitor fleet compliance, including registrations, inspections, service intervals, and relevant documentation
- Track equipment that is on hire, available, under maintenance, or awaiting repair
- Liaise with customers regarding equipment availability, delivery requirements, and collection arrangements
- Coordinate with mechanics and external service providers to minimise equipment downtime
- Assist with managing breakdowns, urgent repairs, and equipment replacements
- Maintain accurate fleet and maintenance records using company systems
- Identify opportunities to improve fleet utilisation, efficiency, and operating costs
- Ensure all fleet activities are carried out in accordance with company policies, safety requirements, and relevant legislation
- Provide regular updates to management regarding fleet availability, utilisation, maintenance, and issues
- Book in phone and email orders for all hire products
- Coordinate the delivery and return of hire equipment
- Update spreadsheets used to control the location of equipment
- Maintain a good knowledge of the range of gear to help find the best solutions for customers
- Use internal Hire system Point Of Rental to assist with report building
- Maintain good client/stakeholder relationships
- Promote an excellent team environment and customer service satisfaction
Requirements
- Experience in the Rental/Hire Industry is preferred
- Computer Literacy Skills (essential)
- Ability to work effectively in a small team environment
- Ability to multi-task and prioritise tasks
- Excellent organisation and time management skills
- Strong attention to detail with accurate data entry skills
