About This Role
This role involves effectively managing and overseeing the day-to-day and nightshift operations of a depot or plant. It includes short-term planning and scheduling of daily operations, focusing on driver and vehicle productivity, overall vehicle maintenance, and resolving queries to deliver exceptional service within client SLAs. The position demands diligence, time management, a customer-focused approach, integrity, reliability, and flexibility.
Responsibilities
- Oversee and manage a fleet of vehicles, including scheduling maintenance, conducting weekly checks, arranging services, managing diesel consumption, handling breakdowns (where applicable), vehicle cleanliness (wash bay), and ensuring vehicle licensing
- Collaborate with a team of drivers to identify and implement operational efficiencies
- Manage trips by efficiently loading trips onto in-house applications, schedule drivers' working hours, plan routes, supervise the successful loading of goods at client sites, and manage all associated paperwork
- Handle driver performance management, including monitoring of consumption per kilometer, daily debriefs and paperwork, and weekly outlier reports
- Manage drivers’ professional driving permit (PrDP) and licenses
- Monitor daily records of drivers’ leave and overtime
- Motivate the team to achieve efficiency and competency improvements
- Handle insurance claims, manage traffic fines, and oversee vehicle maintenance
- Efficiently manage and monitor driver working hours to ensure compliance with regulations
- Complete daily debrief paperwork associated with ad hoc projects
- Ensure the delivery of superior-quality customer experiences within Service Level Agreements (SLAs)
- Foster objective working relationships with various stakeholders, such as the HR team, IT, and clients, to promote collaborative success
- Act as a frontline liaison with clients, proactively addressing challenges and queries to minimize complaints
Requirements
- Matric
- Computer Literacy (MS Office, Outlook)
- Previous experience in a transport environment
- Proven track record managing a portfolio of customers
Nice to have:
- Advanced Studies (Tertiary Diploma/Degree)
- Specific industry experience beneficial
