About This Role
This role involves overseeing the daily performance of drivers and ensuring compliance with company policies and regulations. It suits a professional with experience in transportation who can balance business needs with driver welfare, manage capacity, and promote safe operations.
Responsibilities
- Supervise the daily performance of drivers to ensure operation according to TTMS policy and procedure, and DOT rules and regulations
- Be responsible for the general welfare of a driver while over the road
- Supervise driver performance to ensure proper balance is achieved with business needs and driver needs
- Make recommendations for performance documentation and terminations
- Address issues and disputes for drivers
- Manage driver and make capacity availability by maintaining seated truck count, accurate driver PTA’s, and keeping driver turnover down
- Ensure drivers and equipment are performing as necessary to provide on-time service
- Approve driver’s home time requests and serve as a liaison between the driver and Load Planning to ensure freight is available for drivers to get home on time
- Contact each new driver assigned to the Driver Manager’s fleet via phone call to determine driver’s needs and clarify Driver Manager’s expectations of driver’s performance
- Establish company performance objectives with drivers and monitor performance
- Perform annual performance review with each driver in the fleet
- Route drivers to the terminal to address any performance or safety issues
- Lead conferences by addressing issues with drivers and establishing ways to resolve them
- Document all issues and resolutions
- Document any issues that may lead to disciplinary action or termination
- Make recommendations as to the action needed to resolve issues, including write-ups and terminations
- Ensure driver compliance with all company policies and Maintenance BPM
- Act as liaison for drivers with issues concerning other departments
- Provide instructions to drivers on where to pick-up and deliver loads
- May decide when to assign deadhead miles and approve out of route miles
- Ensure on-time service is met
- Address possible service issues in a timely manner while coordinating with Customer Service and Load Planning departments
- Repower loads as needed
- Promote safe operations by monitoring and insuring driver’s participation in all safety related training, hours of service compliance, HazMat, HVL/Homeland Security Compliance and drug testing compliance
- Remind drivers of the importance of operating trucks safely
- Route in drivers that need to meet with Safety on prior/current issues
