About This Role
Managing a fleet of professional drivers, this role oversees daily freight planning, driver dispatch, equipment utilization, and customer service. You will maximize driver and equipment productivity, ensure DOT compliance, maintain strong driver relationships, and deliver exceptional service to customers while supporting the overall success of the operation.
Responsibilities
- Plan, assign, and dispatch freight to maximize driver and equipment utilization while meeting customer expectations
- Coordinate daily load planning, scheduling, and fleet operations to support service and profitability goals
- Maintain regular communication with drivers regarding load assignments, home time, service requirements, and operational updates
- Monitor driver Hours of Service, DOT compliance, and company policy adherence prior to dispatching loads
- Optimize equipment utilization through effective fleet planning, backhaul opportunities, and load management strategies
- Partner with customers, brokers, shippers, and consignees to coordinate freight movements and resolve service issues
- Track load progress, PTAs, ETAs, arrivals, departures, and service performance to ensure on-time delivery
- Coordinate preventative maintenance and repair scheduling with the Maintenance team to minimize downtime
- Manage driver payroll-related activities, time-off scheduling, and operational documentation requirements
- Collaborate with Safety, Payroll, Maintenance, and other departments to support operational efficiency and compliance
- Provide day-to-day leadership, coaching, performance feedback, and development support for assigned team members
- Support continuous improvement initiatives and perform other duties as assigned to achieve operational objectives
Requirements
- High school diploma or equivalent
- 2+ years of transportation industry experience in a non-driver role
- Working knowledge of DOT regulations
- Strong interpersonal, verbal, and written communication skills
- Excellent customer service and relationship-building abilities
- Strong load planning, dispatching, and fleet management skills
- Knowledge of DOT regulations, Hours of Service requirements, and transportation compliance
- Strong organizational skills and problem-solving abilities
- Intermediate Microsoft Office proficiency
Nice to have:
- Associate degree or higher in Supply Chain, Business, or related field
- 3+ years of Fleet Manager or Dispatcher experience
- Experience with TMW, Omnitracs, Qualcomm, or similar systems
- Experience with backhaul planning and fleet optimization
