About This Role
Managing a fleet of tractors and drivers, this role serves as the primary communication link and supervisor for drivers in operations. The Fleet Manager is responsible for optimizing driver and customer satisfaction while ensuring efficient performance across various categories.
Responsibilities
- Serve as the driver's supervisor and representative in Operations
- Manage driver performance in identified categories
- Act as the primary communication link to drivers, including load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of company news
- Effectively manage an assigned full board of tractors and drivers for optimum performance
- Ensure data entry is always correct, with minimal coding errors on service failures
- Be responsible for 97% data entry accuracy
- Ensure driver turnover stays in the ideal range, with preventable turnover never exceeding 115%
- Achieve utilization of 310-326 MPU, with adjustments for dedicated freight as needed
- Ensure on-time service with minimal service failures
- Communicate customer expectations to drivers
- Maintain overall safety, including hours of service, unsafe driving, and CSA scores, which affect bonus potential
- Ensure drivers are current on preventative maintenance for their trucks
- Update drivers on road conditions and restrictions as communicated by the Safety Department
- Communicate to HR in a timely manner regarding drivers' medical conditions or attendance issues
- Handle driver complaints and ensure they are escalated to the appropriate person or department and handled in a timely manner
- Work with Load Planners and other Fleet Managers to plan future workload
- Work with Service and Breakdown departments to adequately maintain equipment and meet service schedules
Requirements
- Demonstrates decision-making ability with little supervision
- Intermediate user ability for Microsoft Excel
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Knowledge of TMW Database software, Microsoft Excel, and Outlook
- Occasionally required to stand and walk
- Occasionally lift and/or move up to 10 pounds
- Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception
Nice to have:
- 2-year degree in a related field
