Fleet Manager

About This Role

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer's account. This role acts as a liaison with the customer, ensuring high-quality customer service and support, and is responsible for enhancing overall customer satisfaction by managing drivers to meet client needs and expectations. The manager diagnoses and uses independent discretion to solve employee-related issues.

Responsibilities

• Manage drivers' activities and ensure drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs
• Identify and address any driver performance issues through the use of coaching and discipline, including termination, as appropriate
• Interview prospective drivers and make recommendations on hiring decisions
• Conduct driver 30- and 60-day performance reviews
• Coach, train, and/or reinforce drivers on customer satisfaction/service, Hogan policies and practices, and safety
• Coordinate services provided to customers including, but not limited to, employee and customer schedules, to maximize profits
• Schedule and direct drivers to appropriate locations according to customer requests, specifications, or needs
• Monitor drivers' performance and activities
• Prepare and monitor daily work and run schedules
• Advise drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently create contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met
• Manage assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control
• Ensure a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements
• Ensure drivers are properly trained and have an adequate understanding of customer and company expectations, policies, and practices
• Perform a daily accounting of all assigned trucks and drivers
• Interact with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time
• Work with drivers to reduce turnover and promote longevity of workforce
• Ensure driver payroll is accurate and submitted timely
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• 2-5 years experience in the transportation/trucking industry
• Proficient in Microsoft products including Word and Excel