Fleet Customer Service Representative

About This Role

The Customer Service Representative is responsible for the administrative functions of the private fleet, including planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. This role involves working with the on-site private fleet team to ensure timely store deliveries, optimal tractor utilization, on-time inbound reverse logistics pickups, and compliance with driver safety and legal operations.

Responsibilities

• Plan and assign outbound, vendor backhaul, and OVD loads
• Plan and assign rolltainer sweeps and dunnage consolidations
• Report on-time load pick up
• Report on-time store delivery
• Report BOL pick up
• Report on tractor utilization
• Report on vendor backhaul pickup and delivery
• Answer and process driver load messages through satellite communications and plan swaps
• Resolve load issues involving bust outs, overweights, and/or paperwork issues
• Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
• Work with drivers to ensure they understand delivery documentation
• Call stores when delivery is late
• Monitor load dispatch assignments
• Review load optimizing

Requirements

• Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
• Knowledge of dedicated transportation operations
• Detail-oriented with strong planning and organizational capabilities
• Understands driver logs and hours of service
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
• Ability to function in a high-stress environment
• Must know MS Office software
• Bachelor’s degree in business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required
• One to two years’ customer service experience preferred
• One to two years of onsite driver dispatch experience preferred
• One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

About the Company

Dollar General Corporation has been delivering value to shoppers for more than 80 years, helping them save time and money every day by offering frequently used and replenished products at everyday low prices in convenient neighborhood locations. The company values its employees and provides a wide range of career opportunities across its store locations, distribution centers, store support center, and private fleet team.