About the role
We are seeking an enthusiastic and service-driven Fitness & Wellness Manager to support member inquiries, tours, and onboarding at HEIMAT. This role is responsible for delivering a seamless, world-class concierge and lifestyle experience throughout the entire membership journey while upholding the brand's luxury standards.
Key Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for prospective and current clients via email and in person
- Manage client pipelines, including new member onboarding and tracking
- Coordinate responsibilities with co-managers (where applicable) under the guidance of Personal Training leadership
- Schedule and oversee new member fitness assessments
- Support programming oversight and client coverage
Operational Management
- Lead onboarding processes for new hires, including operational and sales training
- Audit, manage, and reconcile training session pipelines on a daily, weekly, and pay-period basis
- Oversee and execute bi-weekly payroll processes and communication
- Ensure compliance with Personal Training certifications (CPR, licensure, etc.)
- Coach trainers on sales performance and business development
- Drive lead generation efforts and support trainer revenue growth strategies
- Establish and support goals tied to club events, including post-event follow-up
- Facilitate monthly or bi-monthly department meetings/forums
- Develop and maintain SOPs, ensuring consistency in operational execution
- Support trainers with financial planning related to compensation structures
- Act as Duty Manager as needed, ensuring operational excellence across departments
Additional Fitness Leadership Responsibilities
- Oversee trainer performance, scheduling, and monthly business projections
- Conduct regular business management meetings to support trainer development
- Partner with Membership Advisors to drive personal training sales and bookings
- Monitor business trends and implement improvements to performance and retention
- Support development of digital training platforms and educational initiatives
- Foster collaboration across departments to enhance the member experience
- Participate in hiring, onboarding, and performance management processes
- Promote a high-performance, service-oriented team culture aligned with brand standards
Spa Responsibilities
Client Relationship Management
- Communicate with spa clients regarding bookings, feedback, and service recovery
- Monitor satisfaction levels and continuously enhance the member wellness experience
- Ensure alignment with HEIMAT's luxury service standards while maintaining financial performance
Operational Management
- Oversee hiring and staffing of the Spa team
- Lead onboarding for new Spa team members
- Manage bi-weekly payroll for the Spa department
- Reconcile vendor POS and ensure timely invoice payments
- Manage inventory ordering in partnership with the Spa Supervisor
- Oversee spa equipment maintenance, safety standards, and scheduling operations
- Act as Duty Manager when needed
Additional Spa Leadership Responsibilities
- Lead recruitment, onboarding, training, and development of Spa team members
- Implement upselling strategies to enhance member experience and revenue
- Partner with brand stakeholders and leadership to develop wellness programming, events, and packages
- Support strategic development of a luxury boutique spa business model
- Utilize technology and market insights to enhance service offerings and member engagement
- Foster a collaborative and elevated team culture aligned with brand expectations
Requirements:
- Bachelor's degree preferred (Kinesiology, Exercise Science, or Sports Management)
- Current national certification; CPR/AED and First Aid required
- 5–10 years of experience in Personal Training and programming
- Minimum 3 years of leadership experience (fitness leadership preferred)
- Proven ability to drive financial and sales performance
- Strong business acumen and operational leadership skills
- Experience leveraging technology to enhance member engagement and training outcomes
- Demonstrated ability to build and maintain high-performing teams
- Excellent interpersonal, communication, and organizational skills
- Strong attention to detail and ability to manage high-volume communications
- Passion for the fitness and wellness industry
Physical Requirements
- Ability to lift up to 50 pounds
- Ability to move or assist with moving equipment and furniture
- Comfortable using ladders or step stools
- Ability to climb stairs multiple times daily
Why Join HEIMAT?
At HEIMAT, we live our values every day and take pride in cultivating an exceptional team culture. This is an opportunity to make a meaningful impact while contributing to a premium fitness and wellness experience.
Employee Benefits Include:
- Complimentary membership to John Reed
- 30% discount on food, beverages, and club services at HEIMAT
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