About This Role
This role combines fitness expertise with genuine hospitality, ensuring each interaction reflects the attentive and refined experience expected within a five-star environment. The Fitness Trainer plays an important role in creating a personalized and engaging wellness experience for guests while maintaining the highest standards of service, safety, and professionalism.
Responsibilities
- Deliver personalized one-to-one fitness sessions based on guests’ individual goals, fitness levels, preferences, and physical capabilities, ensuring sessions are safe, engaging, and results-focused
- Conduct professional fitness consultations and basic assessments, including gathering relevant health and exercise information, to recommend suitable training programs and wellness activities
- Design and deliver a variety of individual and group fitness activities, such as strength and conditioning, functional training, mobility, stretching, circuit training, and other appropriate exercise sessions
- Engage proactively with guests within the fitness and wellness areas, providing knowledgeable guidance on exercise techniques, equipment usage, recovery, and general fitness practices while maintaining appropriate professional boundaries
- Demonstrate exercises and correct techniques clearly, monitoring guests throughout sessions to promote proper form, safe movement, and effective use of fitness equipment
- Maintain an excellent understanding of the hotel’s fitness, recreation, spa, and wellness offerings, confidently recommending relevant services and experiences based on individual guest interests
- Ensure the fitness centre and associated exercise areas are consistently maintained to luxury presentation standards, including equipment arrangement, cleanliness, ambience, availability of amenities, and overall readiness for guests
- Carry out routine checks of gym equipment and facilities, promptly reporting maintenance concerns, defects, safety hazards, or damaged equipment and following up appropriately to ensure a safe environment
- Build professional guest relationships through attentive service, remembering preferences where appropriate and adapting training approaches to provide a personalized and memorable wellness experience
- Support the planning and delivery of wellness initiatives, fitness events, seasonal activities, and guest engagement programs, contributing ideas that enhance the hotel’s overall recreation and wellness offering
- Maintain accurate records of appointments, personal training sessions, guest preferences, and relevant fitness information while ensuring confidentiality and appropriate handling of guest information
- Respond professionally to guest requests, feedback, and concerns, coordinating with Spa, Recreation, Front Office, and other hotel departments when necessary to provide a seamless overall guest experience
