Fitness Trainer

About This Role

This role focuses on creating a positive member experience through fitness knowledge and support. The Fitness Trainer will be responsible for conducting and running the Planet Fitness PE@PF program, consulting with members on their fitness goals, and instructing them on equipment use. It suits an individual with a passion for fitness and health who can provide exceptional customer service.

Responsibilities

• Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule
• Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment
• Create bi-weekly updates consisting of a variety of exercises
• Meet class requirements based on club size and member traffic
• Assist in front desk related activities including: answering phones in a friendly manner and assisting callers with a variety of questions, checking members into the system, new member sign-up, taking prospective members on tours, and responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed

Requirements

• A passion for fitness and health
• Upbeat and positive attitude
• Punctuality and reliability are a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Current CPR Certification required
• Nationally Certified Training Certificate required
• High School diploma/GED equivalent required
• Must be 18 years of age or older

Benefits

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• Paid Time Off (PTO)
• Paid Parental Leave
• Health Insurance Benefits are offered to all eligible Team Players

Important Details

• Physical Demands: Continual standing and walking during shift; continual talking in person or on the phone during shift; must be able to occasionally lift up to 50 lbs; will occasionally encounter commercial cleaning products during shift

About the Company

Excel Fitness is a Planet Fitness franchise group based out of Austin, TX, with over 90 clubs and growing. Since 2016, the company has expanded from 16 locations in Texas to over 90 locations in 6 states, including markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. They are opening new clubs each year.