This full-time role involves leading a fitness center operation at a client site, overseeing all aspects of a thriving onsite wellness program, and delivering an exceptional member experience. It suits a fitness professional passionate about wellness, leadership, and creating engaging experiences that inspire healthier lives.
Responsibilities
Lead a dynamic fitness center operation by overseeing all aspects of a thriving onsite wellness program while delivering an exceptional member experience
Drive participation and results through innovative onsite and virtual fitness and wellness programs that motivate individuals to achieve their health goals
Shape the program's success by ensuring contract compliance, managing key performance metrics, and developing outcome-focused reports that demonstrate impact and value
Coach, mentor, and inspire your team through staff supervision, training, professional development, and ongoing leadership support
Design and deliver engaging wellness initiatives including fitness programs, challenges, workshops, and special events that encourage participation and healthy lifestyles
Make a direct impact on members' wellness journeys by providing fitness assessments, exercise prescriptions, facility orientations, and expert fitness guidance
Lead group fitness experiences and individual training sessions that energize participants and help them reach their personal goals
Create a welcoming and motivating environment by providing floor supervision, building strong member relationships, and delivering outstanding customer service
Support strategic growth and operational excellence through business planning, program management, and day-to-day administrative oversight
Manage all program activities in accordance with HealthFitness operational, quality, safety, and service standards
Develop and implement the yearly strategic business plan to identify contract deliverables, program/service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives
Prepare and manage operating budget
Ensure expenditures are made in accordance with applicable policies and procedures
Lead regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status
Manage client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced
Direct the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinate marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate
Track participant and program data for measurement of individual and program goal achievement, outcomes, and results; create outcomes focused management reports based on the identified business plan goals and objectives
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Manage all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements
Conduct informal safety checks daily and perform routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines
Perform staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction
Verify equipment is well maintained and operating properly; ensure locker rooms are clean and stocked, and coordinate prompt resolution to facility related issues
Introduce new HealthFitness programs, products, and services to the client in conjunction with the Director Program Management & Engagement
Perform other duties as needed/assigned
Requirements
Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience
2+ years’ related industry experience
Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA (if not current must obtain within 60 days of hire)
NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency (if not current must obtain within 90 days of hire)
Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date (certification must have an in-person component and not 100% online/OSHA compliant)
Ability to lead, manage and operate a fitness center
Strong interpersonal and customer service skills including the ability to motivate others
Ability to effectively organize and prioritize work demands
Computer proficiency in MS Office including at minimum Word, Excel, and Outlook
Applicants must meet hiring requirements including but not limited to pre-employment drug test
Nice to have:
Prior Supervisory experience
Benefits
Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification
Comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options
Retirement/401(k) with employer matching program
Fitness and wellness programs incentivized with medical plan discounts
Certification reimbursement program
Tuition reimbursement
Paid new parent leave
Paid Holidays and PTO (starting at 3 weeks for full-time associates)
Volunteer paid time off
About the Company
HealthFitness, a Trustmark company, is a leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. They focus on creating meaningful connections with participants to help them move forward, fostering individual journeys by creating communities of health within the organizations they serve.
HealthFitness, a Trustmark company, designs and manages comprehensive fitness solutions for leading companies and organizations.
